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Support Engineer (Automation)

Support Engineer (Automation)

2 Months ago • All levels • Data Analyst • Undisclosed

About the job

8 skills required for this role

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algorithms

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data-structures

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git

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Job Description

As a Support Engineer (Automation), you will be responsible for providing technical support to internal users of the company's services, troubleshooting issues, and administrating internal platforms. This role offers the opportunity to dive deeper into automation, explore analytics, and directly influence the company's business outcomes. You will identify and localize errors, ensure access to necessary data and tools, and collaborate with external vendors' technical support to resolve complex issues. You will also analyze data for anomalies and discrepancies.

Must have:

Experience in technical support and user consulting.
Ability to write SQL queries for data extraction and analysis.
Basic knowledge of web and API technologies, including HTTP methods and status codes.
English: ability to read technical documentation and experience with business correspondence in English.
Experience with Git.
Ability to manage a large number of tasks, effectively prioritize, and switch between them.
Independence and result orientation.

Good to have:

Knowledge of Python.

Perks:

Working in a team responsible for critical business services.
Influence outcomes and see how your solutions support the entire company on a daily basis.
Broad opportunities for professional growth: mastering new automation and analytics tools and potential growth into roles like Data Engineer or Solution Architect.
An environment that supports initiatives: you will have the freedom to make decisions and improve processes.
Flexibility at work
Voluntary health insurance for employees and their children
Reimbursement of online sessions with a psychologist
Fully paid vacation days and sick leave
Support for leading a healthy lifestyle and reimbursement of the cost of gym memberships and fitness app subscriptions
Professional development and education
Discounts on English language courses and courses for the languages of the countries in which the company operates
Regular offline events like team meetings, big corporate parties, and informal office parties
Fun competitions, quizzes, hackathons, and online fitness challenges
Merch store with an internal currency you can use to buy unique gifts

Support Engineer (Automation)

About the company

Playrix is one of the most successful mobile game development companies  in the world. In terms of mobile application revenue, we rank first in Europe  and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Our team supports the company's key data- and web-services. Our solutions help reduce costs and increase productivity: last year, the company's expenses decreased by 30%, and over 3,000 employees gained quick access to data and tools, accelerating the development and launch of new features.

We are looking for a Support Engineer, who will provide user support, troubleshoot issues, and administrate our internal platforms. This role offers the opportunity to dive deeper into automation, explore analytics, and directly influence the company's business outcomes.

Tasks

Provide technical support to internal users of the company’s services, identify and localize errors, ensure access to the necessary data and tools.
Administrate platforms for analytics and marketing teams, assisting the automation team in maintaining their efficiency and availability.
Collaborate with external vendors' technical support to resolve more complex issues and improve system performance.
Analyze data for anomalies and discrepancies.

Our stack

SQL: Advanced queries, including nested queries, joins, and window functions.

Tools: Git, AWS (S3, Athena).

Web: HTTP methods, status codes, API requests, API testing.

Python: Basic understanding of code, data structures, algorithms, and OOP principles.

Requirements

Experience in technical support and user consulting.
Ability to write SQL queries for data extraction and analysis.
Basic knowledge of web and API technologies, including HTTP methods and status codes.
English: ability to read technical documentation and experience with business correspondence in English.
Experience with Git.
Ability to manage a large number of tasks, effectively prioritize, and switch between them.
Independence and result orientation.

Preferred

Knowledge of Python.

We offer

Working in a team responsible for critical business services. You will be able to influence outcomes and see how your solutions support the entire company on a daily basis.
Broad opportunities for professional growth: mastering new automation and analytics tools and potential growth into roles like Data Engineer or Solution Architect.
An environment that supports initiatives: you will have the freedom to make decisions and improve processes.

Our Perks

Flexibility at work

For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being

We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.

Professional development and education

We pay for participation in specialized conferences and courses and hold our own internal conferences.
We offer discounts on English language courses and courses for the languages of the countries in which the company operates.

Events and merch

We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.