Support Manager (part-time)

4 Months ago • All levels

About the job

Job Description

Support Manager needed for a leading mobile game developer. Must have experience in customer support, mobile gaming, and strong problem-solving skills.
Must have:
  • Customer Support
  • Mobile Gaming
  • Problem Solving
  • Zendesk Experience
Good to have:
  • Community Management
  • Russian Language
  • Analytical Mindset
  • Game Industry
Not hearing back from companies?
Unlock the secrets to a successful job application and accelerate your journey to your next opportunity.

We are Joyteractive - a leading mobile game developer and publisher specializing in the captivating world of puzzle games. Today, our team boasts 60+ rockstar professionals, and we're on the lookout for talented individuals to help us dominate the world of puzzles!

Cryptogram: Word Brain Puzzle  is our leader, currently holding the #1 spot among all Word IOS, Android games in the US.

We're on the hunt for a skilled Support Manager.

This is a part-time opportunity.

What are you working on?

  • Genres: Puzzle, Casual

  • Platforms: iOS, Mobile, Android

For which tasks (responsibilities)?

  • Gather player feedback, identify issues, suggestions, and relay them to the review team for consideration

  • Monitor statistics on app stores to track ratings, reviews, and overall game reputation

  • Respond to user inquiries and feedback in both app stores (through review responses) and through the customer service platform (e.g., Zendesk)

  • Maintain active communication with the player community, addressing their queries, concerns, and suggestions, and providing information about upcoming updates and in-game events

  • Systematically collect and analyze player feedback data to identify recurring issues and trends, as well as suggestions for support process improvements

  • Create and maintain a knowledge base to promptly address common questions and issues

What kind of professional are we looking for?

  • Experience in customer support or community management in the gaming industry is preferred

  • Familiarity with mobile gaming platforms and their communities

  • Ability to empathize with players and understand their perspectives

  • Strong problem-solving skills and ability to prioritize tasks effectively

  • Proficiency in using customer service platforms such as Zendesk or similar tools

  • Analytical mindset to interpret player feedback data and derive actionable insights

  • Flexibility to work part-time hours and adapt to changing priorities in a fast-paced environment

  • Russian language and excellent written communication skills in English

View Full Job Description

Add your resume

80%

Upload your resume, increase your shortlisting chances by 80%

About The Company

At Joyteractive, our mission is to create captivating projects that unlock the potential of intellectual entertainment! Our values are centered around our talented specialists. And we're proud to announce that our project, Cryptogram: Word Brain Puzzle, has claimed the top spot in the charts. We believe this is just the beginning, and we invite you to join us on this exciting journey! 💡🎮 

Poland (Remote)

Poland (Remote)

Cyprus (Remote)

Georgia (Remote)

Lithuania (Remote)

Poland (Remote)

Lithuania (Remote)

Belarus (Remote)

Georgia (Remote)

View All Jobs

Get notified when new jobs are added by Joyteractive

Similar Jobs

GoTo Group - Sales Support Manager

GoTo Group, Indonesia (On-Site)

Wolters Kluwer - Technology Sales Support Manager, Pre-Sales CPM Solutions

Wolters Kluwer, United States (Remote)

Alconost - Linguistic Support Manager

Alconost, (Remote)

Light Speed Studios - Tech Support Manager|技术支持经理

Light Speed Studios, Japan (On-Site)

Smarsh - Sr. Technical Support Manager

Smarsh, Israel (On-Site)

GoTo Group - Financial System Support Manager

GoTo Group, Indonesia (On-Site)

power-integrations - IT Support Manager (APAC)

power-integrations, Malaysia (On-Site)

HP - Knowledge AI Support Manager

HP, Mexico (On-Site)

Get notifed when new similar jobs are uploaded

Jobs in Ukraine

Playrix - Senior Release Engineer

Playrix, Ukraine (Remote)

Playrix - Support Engineer (Automation)

Playrix, Ukraine (Remote)

Playrix - Senior/Principal 2D Artist (Match-3)

Playrix, Ukraine (Remote)

Playrix - 3D Senior Motion Designer (Unity)

Playrix, Ukraine (Remote)

Playtika - TypeScript Technical Lead /Kyiv

Playtika, Ukraine (On-Site)

Get notifed when new similar jobs are uploaded

Similar Category Jobs

DraftKings - Manager, Lottery Fulfillment

DraftKings, United States (On-Site)

Trek - Production Tech

Trek, United States (On-Site)

Scientific Games  - Machine Operator

Scientific Games , United States (On-Site)

PlayStation Global - Sr. Director, Data Platform Engineering & Operations

PlayStation Global, United States (On-Site)

PlayStation Global - Sr. Director, Data Platform Engineering & Operations

PlayStation Global, United States (On-Site)

Ubisoft - Gameplay Programer

Ubisoft, Canada (On-Site)

Ingenuity Studios, LLC - FX Artist

Ingenuity Studios, LLC, Canada (Hybrid)

Playtech - Senior QA Engineer

Playtech, (On-Site)

Get notifed when new similar jobs are uploaded