Team Manager

1 Month ago • 1-8 Years • Operations

Job Summary

Job Description

Manage a team of game presenters, ensuring adherence to company policies. Provide training, development, and ensure game knowledge. Serve as the primary contact for daily operations, procedures, and policy changes. Set monthly bonuses, identify top performers, and monitor game presentation quality. Maintain service quality and security on the gaming floor, resolving issues and escalating as needed. Collaborate with other departments on projects and goals. Lead meetings, coach staff, and participate in continuous improvement. Conduct monthly performance evaluations and participate in professional development. The role operates within a 24/7 team environment.
Must have:
  • Team management experience
  • Training and development skills
  • Problem-solving and leadership
  • High-quality service focus
  • Strong communication skills
  • Performance monitoring and evaluation
Perks:
  • Inclusive workplace
  • Development opportunities
  • Health insurance
  • On-site gym/yoga
  • Fit pass
  • Privilege card

Job Details

Company Description

Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO).

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services.  Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Evolution Georgia entered the market in 2018 with the aim of becoming one of the biggest and best employers on the market. 

Evolution Georgia is pleased to announce an vacancy for the position of Team Manager

Job Description

  • Manage team of Game presenters and ensure company policies and procedures are followed;
  • Organise and provide subordinates’ training, retraining and development as well as ensure every team member has required game knowledge;
  • Be the first contact point and information source for Game Presenters and Shufflers regarding daily duties, procedures and any necessary improvements or changes in company policies;
  • On a monthly basis set bonus, write bonus summaries for the team as well as identify top performers using hard data from internal system for an additional performance bonus;
  • Ensure high quality of game presentation of team members by observing, monitoring performance and its quality, and providing regular feedback;
  • During the shifts on gaming floor being responsible for overall service quality and continuity within floor area, by doing constant physical checks, making sure we meet company security standards, monitoring discipline, resolving emergency cases and other disciplinary issues as well as escalating issues in case of a need to relevant department;
  • Cooperate with other departments in case of related issues, projects, targets, and goals as well as well as work together to ensure high quality experience for players and clients;
  • Lead individual and team meetings;
  • Provide necessary support and direction as well as coach and motivate staff to achieve targets and improve overall satisfaction;
  • Participate in continuous improvement processes for the function;
  • Complete formal evaluation of staff on a monthly basis using all available management tools;
  • Participate in regular internal and external trainings, r- trainings and other tests as part of continuing professional development;
  • Work in a team, which operates 24/7.

Qualifications

  • At least one year in a managerial role
  • Incomplete Higher education;
  • Professional Working Proficiency in English written and verbal;
  • Problem-solving and leadership skills;
  • Stress resistance;
  • Adaptability, flexibility, mobility;
  • High sense of responsibility;
  • Leadership and management skills;
  • Good oral and written communication skills.

Additional Information

We offer:

  • Inclusive and diverse workplace
  • Development oriented organizational culture
  • Health Insurance
  • On-site Gym / Yoga lessons
  • Fit pass with corporate service at partner companies
  • Privilege card - corporate discounts with partner companies


If you are interested, please apply by adding your CV in English until April 30, 2025.

For more information please visit our careers page:  www.evolutiongamingcareers.com 

The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.

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About The Company

Evolution is a world-leader in product innovation and advanced IT-solutions for video streamed live casino. Our code runs 24/7/365 serving millions of users globally and processing financial transactions of thousands of EUROs every second.  

Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 20B.


The company was founded in 2006, inspired by the world-renowned casino in Monte Carlo. Using the rapidly emerging technology, Evolution founders wanted to bring the excitement from the live player experience in to the home. From that came our brand promise of delivering a product which was AS REAL AS IT GETS, and our key corporate value ALIVE.


Today, more than 13,000 EVOlutioneers work in the company’s sites across 5 continents. With an ever-growing world-wide demand for our innovative product and high quality services, we look for more high performing talent with a team player mindset and diverse skillsets and backgrounds. 


Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy


Followers must be 18+.  

http://gambleaware.co.uk Please gamble responsibly. 🔞 


Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/B2B/187/2010 issued on 01 of August 2018. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.

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