Technical Advisor (Technical Account Manager)

2 Months ago • All levels • Account Management

Job Summary

Job Description

As a Technical Advisor (Technical Account Manager) at Sonar, you will play a crucial role in growing Sonar solution usage within client accounts, improving account maturity, and reducing churn. Responsibilities include actively addressing customer technical challenges, reporting product gaps, promoting Sonar's Clean Code methodology, assisting internal sponsors, and keeping accounts updated on roadmaps. You will also focus on upgrading customer usage, advocating for Sonar against competitors, educating developers, ensuring proper deployment, conducting QBRs, performing deployment audits, contributing to account management plans, and maintaining up-to-date knowledge of account technical status. This role requires strong technical skills, excellent communication, and a proactive approach to problem-solving.
Must have:
  • Grow Sonar solution usage
  • Improve account maturity
  • Reduce churn
  • Address customer technical challenges
  • Promote Clean Code methodology
  • Conduct QBRs and deployment audits
Perks:
  • Dynamic work culture
  • Respectful and kind environment
  • Flexible work policy (hybrid)
  • Growth mindset and continuous education
  • Work-life balance

Job Details

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have  

Sonar’s industry-leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver better software

The impact you will have

    • Grow the usage of the Sonar solution within Accounts
    • Increase the overall Account Sonar maturity
    • Lower the risk of Account churn or downgrade
    • Increase Account satisfaction, reduce the number of escalations
    • Increase the number of Sonar sponsors in the Account
    • Establish and maintain Sonar as a Trusted Advisor in the Account
    • Entice Accounts to stay current on an Active version of Sonar, to get maximal value
    • Influence Sonar roadmap to meet Account needs

On a daily basis, you will

    • Actively listen and formalize Account technical pains or other adoption inhibitors
    • Work on plans to overcome customer pains and inhibitors
    • Report product technical or functional gaps internally and advocate for their resolution
    • Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer
    • Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
    • Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
    • Recruit customer development teams not currently using Sonar “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
    • Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
    • Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
    • Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
    • Run Quarterly Business Reviews (QBR) with Account Sales representatives
    • Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
    • Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
    • Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
    • Track product development within Sonar in order to maintain product expertise
Why you will love it here:

Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.
We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!
We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).
We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.


We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.

Similar Jobs

ESL FACEIT Group - EFG - E-commerce Marketing Manager - ESL Shop

ESL FACEIT Group - EFG

Sweden (Remote)
3 Weeks ago
On Location - Intern, Tennis Sales

On Location

San Diego, California, United States (On-Site)
2 Weeks ago
Make - App Partnership Manager

Make

Prague, Czechia (Hybrid)
2 Months ago
Egnyte - Director, Customer Success - Strategic Accounts

Egnyte

Spokane, Washington, United States (Remote)
1 Month ago
Rackspace Technology - Revenue Accountant II - IN

Rackspace Technology

Gurugram, Haryana, India (Hybrid)
3 Weeks ago
SKYDANCE - Accountant (Production)

SKYDANCE

Madrid, Community Of Madrid, Spain (Hybrid)
3 Months ago
Paytm - Key Account Manager / Senior Key Account Manager - Bangalore

Paytm

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Keywords Studios (Player Support) - General Ledger - Internship

Keywords Studios (Player Support)

Cinisello Balsamo, Lombardy, Italy (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GIRRAPHIC - VizRT Artist

GIRRAPHIC

California, United States (On-Site)
5 Months ago
Make - App Partnership Manager

Make

Prague, Czechia (Hybrid)
2 Months ago
The Walt Disney Company - Disney Branded Television Marketing Intern

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Day ago
Sonar Source - Sales Support Specialist

Sonar Source

Austin, Texas, United States (On-Site)
3 Months ago
Playtika - QA Engineer (Operation Team)

Playtika

Poland (Hybrid)
2 Weeks ago
KBG Blockchain Game Studios - UI/UX Designer

KBG Blockchain Game Studios

Thành Phố Hồ Chí Minh, Vietnam (On-Site)
6 Months ago
Sonar Source - Senior Web Copywriter

Sonar Source

Austin, Texas, United States (Hybrid)
2 Months ago
The Walt Disney Company - Paid Media Influencer Marketing Intern

The Walt Disney Company

New York, New York, United States (On-Site)
1 Day ago
Barracuda Networks  Inc  - Renewal Representative Intern

Barracuda Networks Inc

California, United States (On-Site)
1 Month ago
The Walt Disney Company - Member Service Specialist I

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Austin, Texas, United States

Pragma - Service Operations Specialist

Pragma

United States (Remote)
3 Months ago
Meta - Production Engineering

Meta

Seattle, Washington, United States (Hybrid)
2 Months ago
Meetelise - Senior Software Engineer (Full Stack)

Meetelise

New York, New York, United States (On-Site)
3 Months ago
Scale AI - Software Engineer - New Grad

Scale AI

San Francisco, California, United States (On-Site)
3 Months ago
Match Group - Sr. Product Manager (Core)

Match Group

San Francisco, California, United States (Hybrid)
3 Months ago
SEGA US - Licensing Product Development Specialist, Transmedia

SEGA US

Burbank, California, United States (On-Site)
1 Month ago
Axon - Salesforce Architect, Digital Customer Experience

Axon

Seattle, Washington, United States (Hybrid)
2 Months ago
Onward Search - B2B Sales Associate

Onward Search

Pennsylvania Furnace, Pennsylvania, United States (On-Site)
2 Months ago
Epic Games - AI R&D Producer

Epic Games

Larkspur, California, United States (On-Site)
4 Weeks ago
Bonfire Studios - Gameplay Software Engineer (Principal/Senior)

Bonfire Studios

California, United States (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Alphasense - Global Payroll Manager

Alphasense

United States (Remote)
2 Months ago
Mattel  Inc  - Praktikant:in Key Account Management

Mattel Inc

Frankfurt, Hessen, Germany (On-Site)
1 Month ago
Hasbro - Key Account Executive

Hasbro

Seoul, South Korea (Hybrid)
3 Weeks ago
Unity - Developer Relations Consultant

Unity

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Anthology  Inc  - Indirect Tax Accountant

Anthology Inc

Bengaluru, Karnataka, India (Hybrid)
1 Week ago
SSC Technologies - Manager US Partnership Tax/ 1065

SSC Technologies

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Easygo - Kick Account Manager (Arabic Speaking)

Easygo

Melbourne, Victoria, Australia (On-Site)
2 Months ago
WebMD - Manager, Account Management

WebMD

Newark, New Jersey, United States (On-Site)
3 Months ago
Buckman - Senior Staff Accountant

Buckman

Memphis, Tennessee, United States (On-Site)
3 Months ago
IGT - Senior Accountant

IGT

Providence, Rhode Island, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Austin, Texas, United States (Hybrid)

Bochum, North Rhine-Westphalia, Germany (On-Site)

Geneva, Geneva, Switzerland (On-Site)

London, England, United Kingdom (On-Site)

Austin, Texas, United States (Hybrid)

Melbourne, Victoria, Australia (On-Site)

Bochum, North Rhine-Westphalia, Germany (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Sonar Source

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug