Outscal Logooutscal logo
Company logo
Booming Games
Consultants, Asia (Remote)

Technical Support Engineer (Asian timezone)

7 Months ago • All levels

Job Description

As a Technical Support Engineer covering Asian time zones, you'll be the first point of contact for clients, resolving technical issues via Skype, JIRA, and email. Responsibilities include providing excellent customer service, adhering to SLAs, logging inquiries, escalating issues, analyzing product malfunctions, assisting users with features, gathering feedback, and collaborating with internal teams. Experience in customer support and using help desk software is required. Fluency in English is essential, with additional languages a plus. The role is full-time, fully remote, and offered as a freelance/independent contractor position.
Good To Have:
  • Gambling industry familiarity
  • Additional languages
Must Have:
  • Excellent customer service
  • Help desk software expertise
  • Fluent English
  • Problem-solving skills
  • Issue resolution and escalation
Perks:
  • 100% remote-first
  • Competitive package
  • Dog-friendly offices
  • Family-friendly policies
  • Career growth
  • Zestful environment
  • Knowledge sharing
  • Company social events

Add these skills to join the top 1% applicants for this job

jira
communication
innovation
problem-solving

About the role
As a Technical Support Specialist covering Asian time zones, you will be the first point of contact for clients, ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products, troubleshooting challenges, and collaborating with internal teams to improve the customer experience.
Responsibilities
  • Provide the highest level of customer service to our customers in the Asian region via Skype, JIRA Service Desk and Mail, while adhering to our strict SLAs for response and restoration times
  • Log inquiries of customers and escalate accordingly
  • Analyze and report product malfunctions
  • Identify customer needs and assist with using specific features
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with Stakeholders
Requirements
  • Experience as a Customer Support Specialist or similar CS role 
  • Experience using help desk software and remote support tools 
  • Fluent English is a must, additional languages are a plus 
  • Excellent communication and problem-solving skills 
  • Patience and professionalism when handling tough cases
Nice to have
  • Familiarity with gambling industry is a plus 
Good to know
  • This is a full-time, fully remote, freelance/independent contractor position
  • Please make sure to submit your CV English in order to be considered
Why Work for Booming Games
Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!
Our perks
  • We’re a 100% remote-first company, offering a best-in-class remote experience
  • Competitive package
  • Dog-friendly offices in Berlin and Malta
  • Family-friendly policies
  • Career growth opportunities
  • Zestful working environment
  • Knowledge sharing opportunities
  • Dynamic culture surrounded by industry experts
  • Company social events for team bonding
Contact
HR Team
Apply for this job
About us

BOOMING GAMES has evolved from a shared vision into a leading slot provider, delivering exhilarating mobile and web-based games. Our drive for innovation shapes an extraordinary gaming experience featuring top-notch gameplay, stunning graphics, and a steadfast commitment to fair and responsible gaming. Join us on this thrilling adventure, where each game we create is not just a product but a captivating journey blending cutting-edge technology with boundless excitement.

Set alerts for new jobs by Booming Games
Company logo

Booming Games

14 Active Jobs

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug
Company
Contact Us
hello@outscal.com
Made in INDIA 💛💙