Technical Writer, Staff (Developer Documentation)

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Hello! We’re the Data Cloud Content Experience team. We write content that helps customers unlock their trapped data and build personalized experiences with Data Cloud.

We’re looking for a developer doc writer who will create content that helps developers build on and extend Data Cloud. We have outstanding content strategists on Data Cloud CX, and we want a dev doc specialist who’ll partner with them, as well as with PM and Eng stakeholders, to understand developers’ needs and deliver industry-leading content to meet them.

This is a hybrid role requiring a minimum of 10/quarter to our San Francisco, CA, Seattle or Bellevue, WA office to support customers and/or collaborate with their teams.

Required Experience/Skills:

• 7+ years of professional writing with a focus on developer documentation

• Excellent writing skills, including explaining complex concepts to both technical and non-technical audiences

• Excellent communication skills, including giving and receiving feedback

• Growth mindset: Flexible and open to changing priorities and assignments

• Dedicated team player who works closely with cross-functional teams, including developers, product managers, and subject matter experts

• Ability to work in a fast-paced environment and deliver high-quality content within tight deadlines

• Ability to develop innovative dev doc strategies for cross-cloud products and solutions

• Strong customer advocate

Desired Experience/Skills:

• Experience with the following:

  • Source control software such as Perforce or Git

  • XML-based authoring tools such as Oxygen

  • DITA and structured authoring

  • Salesforce

  • Agile development process

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