Business Unit

What the Role Entails

Position Overview
With over 20 years of research and experience in audio and video technology, Tencent Cloud launched Tencent Cloud Media Services, a new international audio and video brand, in 2022. It provides a one-stop media solution including instant messaging, video on demand, live streaming, and global acceleration. Through comprehensive audio and video SDKs and PaaS services, Tencent Cloud offers low-cost, efficient, and innovative solutions for the businesses of global customers.

• Work closely with the sales team as the point of contact for customers in the field of audio and video. Provide technical support for pre-sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals.

• Support the architecture team in analyzing customers' media business technology architecture and identifying their needs and values in audio and video scenarios. Provide industry solutions and case studies for international markets, such as OTT, social media, gaming, education, and business.

• Understand industry solutions and combine customers' business and technical requirements with the features of Tencent's audio and video products. Help customers achieve their goal and values. Effectively communicate the customer requirements and industry requirements to  product development team.

• Actively participate in public online and offline product/industry presentations to share Tencent's media product capabilities, industry experience, and insights. Enhance the influence of Tencent's Cloud Media Services, strengthen and establish Tencent's industry customer network in the field of media services.

• Actively collaborate with the channel and marketing teams to support Tencent Cloud's regional ecosystem partners, including channel empowerment training, workshops etc.

Who We Look For

• At least three years of work experience with a bachelor's degree or above in  computer/IT/cloud computing related area.

• Excellent Chinese and English skills with fluency in communication, public speaking, and solution documents writing .

• Familiarity with the audio and video field, such as RTC products, live streaming, video on demand, encoding/decoding, and network transmission.

• Strong customer-oriented work skills and a good sense of customer service, with the ability to communicate with technical decision-makers.

• Experience in related industries or working with public clouds is a plus.

• Excellent cross-cultural communication skills are preferred.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.