Tesla Support Advisor - Manchester

3 Months ago • All levels • Miscellaneous

Job Summary

Job Description

Tesla seeks a Support Advisor in Manchester to provide exceptional customer service. Responsibilities include resolving roadside, technical, and service inquiries, guiding customers on Tesla products, collaborating with internal teams, and ensuring a consistently positive customer experience. The ideal candidate is customer-centric, an excellent communicator, digitally savvy, and a skilled multi-tasker. They are also a fast learner, flexible team player, and hold a valid driver's license. The role involves working shifts, potentially including weekends and evenings.
Must have:
  • Excellent communication skills
  • Customer-centric approach
  • Technical troubleshooting skills
  • Digital fluency
  • Problem-solving abilities
  • Valid driver's license
Good to have:
  • Multilingual skills
  • Experience in customer support
Perks:
  • Competitive compensation and benefits
  • Ongoing training and development
  • Dynamic work environment
  • Innovative technology

Job Details

What to Expect

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.

You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

What You’ll Do
  • Support: You will support Tesla customers on a wide range of matters, resolving roadside, technical and service-related inquiries. We trust you to guide, educate, troubleshoot and contribute an excellent customer experience, every time
  • Coordinate: You collaborate with a wide network of Tesla colleagues and departments locally and globally. By partnering across teams, you aim to ensure consistency in our customer experience
  • Make a difference: We depend on you to create an experience where every Tesla customer feels valued, heard and informed
  • Develop: You will be a part of a brilliant team with the mind-set to grow. Our Tesla Support Advisors face new challenges every day and we consistently push each other to learn and develop
What You’ll Bring
  • Customer-centric above all: No matter what, you act with customer in mind. You have a clear background within customer support, and will contribute to the team’s ability to deliver an even better experience
  • An excellent communicator: You manage English fluently and always communicate clearly, concisely and respectfully. Additional languages are a plus
  • Digitally savvy: You have the ability to adopt and adapt quickly to new technology and systems
  • A skilled multi-tasker: You prioritize efficiently, deliver on time and never lose sight of the big picture
  • A fast learner: We do not expect you to be a Tesla expert on day one and our dedicated training team will upskill you quickly. We do expect you to be eager to learn and thrive on new challenges
  • Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts
  • Safe to drive: We require you to hold a full valid driver’s license

We Offer:

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
  • The chance to work with innovative technology, advanced tools and software
  • Ongoing training and development to help you grow your skills and career
  • A competitive compensation and benefits package
  • A safe, clean and fun workplace

Join the mission.

Apply today.

Note that applications must be submitted online and contain an English CV.

Similar Jobs

SoundCloud - Senior Backend Engineer - Anti-Abuse

SoundCloud

Berlin, Berlin, Germany (On-Site)
1 Week ago
Philips - Internship Full Stack developer in Finance Domain

Philips

Eindhoven, North Brabant, Netherlands (On-Site)
2 Weeks ago
Info Stretch - Senior Engineer

Info Stretch

Chennai, Tamil Nadu, India (On-Site)
7 Months ago
Illumination - HR/Recruiting Assistant

Illumination

Santa Monica, California, United States (On-Site)
2 Months ago
In mobi - Assistant Manager - Public Policy and Partnerships

In mobi

New Delhi, Delhi, India (On-Site)
1 Month ago
Tesla - Public Policy Manager, Nordics

Tesla

Stockholm, Stockholm County, Sweden (On-Site)
3 Months ago
Tesla - Service Technician Apprentice

Tesla

Ribe, Denmark (On-Site)
3 Months ago
Tesla - Deployment Manager - Supercharging

Tesla

Amsterdam, North Holland, Netherlands (On-Site)
3 Months ago
Tesla - Injection Molding Technician

Tesla

Brandenburg, Germany (On-Site)
3 Months ago
Tesla - Automobile Mechanic/Service Technician

Tesla

Bailly-Romainvilliers, Île-de-France, France (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

clevertap - Manager - Social Media

clevertap

Mumbai, Maharashtra, India (Hybrid)
1 Month ago
Ubisoft - Principal R&D Scientist on Bots & Behaviors

Ubisoft

Bordeaux, Nouvelle-Aquitaine, France (Hybrid)
2 Months ago
PwC - IN Associate–Functional–Tax technology– TRS

PwC

Gurugram, India (On-Site)
1 Year ago
Qualcomm - Test Technician, Senior

Qualcomm

Shenzhen, Guangdong Province, China (On-Site)
1 Month ago
Capgemini - Principal Software Engineer

Capgemini

Coimbatore, Tamil Nadu, India (On-Site)
2 Weeks ago
Outbrain - Head of enterprise solutions

Outbrain

Paris, Île-de-France, France (Hybrid)
1 Week ago
Zynga - Senior Product Manager, Analytics and Machine Learning

Zynga

Austin, Texas, United States (On-Site)
1 Month ago
Trend Micro - Senior Accounting Executive

Trend Micro

Ahmedabad, Gujarat, India (On-Site)
10 Hours ago
DNEG - FX Lead

DNEG

Karnataka, India (On-Site)
2 Months ago
Capgemini - Delivery Manager

Capgemini

Hyderabad, Telangana, India (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Manchester, England, United Kingdom

hutch - Lead Game Designer

hutch

London, England, United Kingdom (Hybrid)
2 Months ago
Ubisoft - Application Analyst

Ubisoft

Newcastle Upon Tyne, England, United Kingdom (Hybrid)
3 Days ago
Travel HR Portal - Lead Data Scientist

Travel HR Portal

London, England, United Kingdom (On-Site)
3 Days ago
Tesla - Customer Experience Specialist, Sales

Tesla

London, England, United Kingdom (On-Site)
3 Months ago
New York Times - Senior Manager, International Compensation & Benefits

New York Times

London, England, United Kingdom (Hybrid)
1 Month ago
Bede Gaming - Application Support Engineer

Bede Gaming

Newcastle Upon Tyne, England, United Kingdom (On-Site)
1 Week ago
Moonbug Entertainment - Production Team Coordinator

Moonbug Entertainment

London, England, United Kingdom (On-Site)
1 Month ago
Glowmade - Quality Assurance Technician (6 Month FTC)

Glowmade

Guildford, England, United Kingdom (On-Site)
2 Months ago
Rolls-Royce - Project Management Opportunities - Submarines

Rolls-Royce

Derby, England, United Kingdom (On-Site)
4 Days ago
Haleon - Team Coordinator - EU Quality & Supply Chain

Haleon

England, United Kingdom (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Miscellaneous Jobs

Tesla - Service Technician Apprentice

Tesla

Aubière, Auvergne-Rhône-Alpes, France (On-Site)
3 Months ago
Tesla - Process Mechanic, Injection Molding

Tesla

Brandenburg, Germany (On-Site)
3 Months ago
Tesla - Used Car / Service Technician

Tesla

Southampton, England, United Kingdom (On-Site)
3 Months ago
Tesla - Industrial Mechanic

Tesla

Neutraubling, Bavaria, Germany (On-Site)
3 Months ago
Tesla - Service Technician Apprentice

Tesla

Hoenheim, Grand Est, France (On-Site)
3 Months ago
Tesla - Automotive Mechatronics Technician

Tesla

Kressbronn Am Bodensee, Baden-Württemberg, Germany (On-Site)
3 Months ago
Tesla - Automotive Technician/Mechanic

Tesla

Memmingen, Bavaria, Germany (On-Site)
3 Months ago
The Walt Disney Company - Hair Stylist/Makeup Artist

The Walt Disney Company

Île-de-France, France (On-Site)
3 Months ago
Tesla - Automotive Mechatronics/Mechanic

Tesla

Fürth, Bavaria, Germany (On-Site)
3 Months ago
Tesla - Automotive Mechatronics Technician/Auto Mechanic

Tesla

Bavaria, Germany (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug