Training Specialist - German Speaker

ABOUT THE ROLE

As a Trainer for our Member Operations team (KYX, Ongoing Monitoring, Member Support, Complaints, Collections), you will be responsible for both the training and onboarding of new hires, as well as upskilling existing Tideans, mostly for the German market.

You will work closely with all areas of the member operations teams to identify the need for training, and will prepare, develop and deliver high-quality training via our LMS platform and face-to-face across all of Tide’s operational sites.

As a trainer within the German market you will own training both virtually and face to face:

• Training
• You’ll be responsible for the 3 week onboarding of new hires in the member operations space every month 
• You’ll liaise with managers to determine training needs and schedule training sessions to upskill existing Tideans on new products and procedures 
• Content creation
• You’ll own the creation of training materials - with a focus on quality and maximum engagement - utilising a variety of tools and your extensive knowledge of training and gamification 
• Monitor Data
• You’ll monitor all the key data metrics for your area and present these back to your team leader - such as survey information, training completion rates and scores. 
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviour

WHAT WE ARE LOOKING FOR 

We are looking for a Trainer to help employees expand their knowledge and skills. You will support various Member Operations teams in delivering general system, policy and process training, facilitating the onboarding of new joiners into the teams and creating training content to boost the understanding of all employees across Member Operations.

The ideal candidate will have:

• Language: Native German skills + Excellent verbal and written English skills
• Experience: 
• Experience training in a banking/ fintech environment - or relevant KYC, Financial Crime, Compliance and Transaction monitoring experience is considered as advantage 
• You have experience in writing and conducting training both virtually and face to face
• You are open to feedback, eager to learn and constantly improve
• Skills:
• Experience with extensive stakeholder management 
• Passion for problem-solving and finding solutions to difficult situations
• Strong organisational skills
• Excellent attention to detail 
• An understanding of effective teaching methodologies and tools
• Tools:
• Ability to use industry tools like GSuite, MS Office, Articulate360, Video AI and design tools - and a passion for creating gamified, highly engaging training content

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

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TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.