UX Manager/Lead Designer

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

We are looking for an emergent UX Manager/Lead Designer highly skilled at crafting exceptional experiences for our clients as they guide diverse teams to deliver those experiences. This Lead Designer will use their society-driven design prowess and interpersonal charm to lead research exercises, design explorations, and cross-functional development of high-end technology solutions.

The Publicis Sapient Experience Design Capability is the bridge between business strategy and applied technology — we create meaningful, holistic experiences for our clients and their customers. We are multiskilled thinkers, computational designers, environmental designers, researchers, and architects. 

Your Impact

• Guide and organize discovery, research, and data synthesis to identify critical user insights and develop hypotheses to design effective experiences
• Possess deep understanding of craft, tools and process 
• Propose optimizations and creative approaches to systems that can drive users’ needs
• Deliver high-quality work through managing others
• Possess a holistic view of the work to generate realistic goals for their project teams to meet
• Clarify and define success metrics for client and business impact
• Design detailed solutions that address clear customer needs, business context, client vision, and project KPIs
• Lead the creation and facilitation of workshops, structured brainstorms, or other collaboration exercises
• Lead collaboration between Experience and Engineering capabilities
• Identify and define new opportunities to bring value to client engagements
• Mentor younger design team members.

Your Skills & Experience 

• Excellent visioning skills, i.e. strategic illustration for future outcomes
• Expertise in leading projects from start to finish.
• Data and insights analysis to determine experience success metrics & KPIs
• Complex system mapping and process mapping 
• Deep understanding of user research and testing
• Mapping user journeys and interactive flows
• Wireframing functionality for features and content
• Advanced interaction design
• Advanced prototyping skills with either software or live code
• Advanced knowledge of component-based design-development
• Advanced knowledge of audits and competitive landscaping
• Basic knowledge of project scope estimates
• Public speaking and pitch delivery

Set Yourself Apart With

• Experience leading transformative design projects, preferably in the eCommerce or Orders Management space.
• S​​​​​​trong understanding of the Retail, Consumer, or E-Commerce industries. ​​​​​Able to design user experiences that align with the unique behaviors, needs, and expectations of consumers in these fast-paced and dynamic markets.
• Proprietary approach to both generative and evaluative consumer research and testing
• Consultancy and business strategy client experience

Availability to travel: We´re looking for candidates with availability to travel, as the client requires attendance at workshops in their offices in Monterrey at least once initially to solidify the relationship. Openness to potential future travel is highly valued; however, the position will be primarily remote.