VIP Customer Support Representative

Growe welcomes those who are excited to:

• Communicate and assist VIP customers in Spanish-speaking markets all over LATAM;

• Identify and resolve customer problems efficiently, ensuring a positive customer experience;

• Stay informed about updates and changes to provide accurate information to customers;

• Demonstrate empathy towards customers’ concerns and maintain a customer-centric approach;

• Adhere to company policies and procedures, ensuring consistency in service delivery;

• Collaborate with colleagues and other departments to resolve escalated issues promptly;

• Handle multiple customer inquiries simultaneously via chats and emails;

• Maintain key performance indicators (KPIs) and quality standards to ensure high-level service.

We need your professional experience:

• Experience in customer service;

• Previous experience in gambling or betting is a huge plus;

• Familiarity with tools such as Slack and Intercom;

• Solid product/service knowledge to assist customers effectively;

• Strong multitasking skills to manage several inquiries simultaneously.

We appreciate if you have those personal features:

• Empathy towards customers’ concerns;

• Effective communication skills to handle diverse customer interactions;

• Strong problem-solving abilities to manage complex issues;

• Patience when dealing with demanding or frustrated customers;

• High attention to detail to ensure accuracy in communication and issue resolution.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.