VIP User Operations
Job Summary
Job Description
Responsible for business consultation and customer relationship maintenance for VIP players. Handle VIP player complaints, follow up on solutions and results to maintain the company's image. Establish good contact with VIP players, understand and explore potential problems of the company, record detailed feedback, and provide effective feedback. Regularly summarize and analyze VIP player feedback, propose improvement suggestions to continuously improve customer satisfaction. Provide feedback on valuable information during the service process to promote continuous product improvement and optimization. Contact VIP high-end users via phone to understand their latest needs and follow up with timely feedback.
Must have:
- Manage business consultations and customer relations for VIP players.
- Handle VIP player complaints and follow up on resolutions.
- Establish good communication with VIP players and identify potential issues.
- Summarize and analyze VIP player feedback and make improvement suggestions.
- Provide feedback on valuable information to improve products.
- Contact VIP users for their needs and feedback.
Job Details
1、负责公司VIP玩家的业务咨询客户关系维护等工作; 2、负责处理VIP玩家问题申诉且跟进投诉问题后续处理方案及结果，维护公司形象; 3、负责与VIP玩家建立良好联系，熟悉及挖掘企业潜在问题，对企业反馈做详细记录并有效反馈; 4、定期对VIP玩家反馈的问题进行汇总并分析，提出改善建议，不断提升客户满意度。 5、对服务过程中有价值的信息点进行反馈，促使产品不断改进和优化； 6、通过电话与VIP高端用户取得联系，了解用户最新需求，及时跟进回访及反馈
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