VIP User Operations
Job Description
- Responsible for VIP player business consultation and customer relationship maintenance
- Handle VIP player issues, appeals, and follow up on complaints
- Maintain the company's image
- Establish good relationships with VIP players
- Identify and record potential enterprise issues and provide feedback
- Summarize and analyze VIP player feedback regularly
- Propose improvement suggestions to enhance customer satisfaction
- Provide valuable information for product improvement and optimization
- Contact VIP high-end users by phone to understand needs and follow up
- Experience in VIP customer service in the gaming industry
- Strong communication skills
- Ability to quickly adapt to teamwork
- Strong sense of responsibility
- Ability to complete work tasks without compromise
- Enjoys playing games and willing to experience them
- Proficient in Word, Excel, and PPT
- Able to accept shift work (10:00-20:00 with 2 hours break, 2 days off per week)
Job Description
1. Responsible for the business consultation and customer relationship maintenance of the company's VIP players;
2. Responsible for handling VIP player issues and appeals, and following up on subsequent solutions and results of complaints, maintaining the company's image;
3. Responsible for establishing good contact with VIP players, understanding and discovering potential enterprise issues, making detailed records of enterprise feedback, and providing effective feedback;
4. Regularly summarize and analyze issues reported by VIP players, propose improvement suggestions, and continuously improve customer satisfaction.
5. Provide feedback on valuable information points during the service process to promote continuous improvement and optimization of products;
6. Contact VIP high-end users by phone to understand their latest needs, and follow up and provide feedback in a timely manner.
Job Requirements
1. Experience in VIP customer service in the gaming industry, strong communication skills, and ability to quickly adapt to teamwork;
2. Flexible chat style, able to be charming, and use appropriate language;
3. Strong sense of responsibility, able to complete work tasks without compromise;
4. Enjoys playing games, willing to spend time experiencing games, and proficient in using office software such as Word/Excel/PPT.
5. Able to accept shift work, two days off per week, hours: 10:00-20:00 (with a 2-hour break in between).
