VIP User Operations
Job Summary
Job Description
This VIP User Operations role in Shenzhen requires managing VIP player relationships, handling inquiries and complaints, maintaining company image, and improving customer satisfaction. Responsibilities include: addressing player issues, building relationships, identifying potential company issues, providing detailed feedback, analyzing player feedback to suggest improvements, contributing valuable information for product optimization, and contacting VIP users to understand their needs and provide follow-up. The ideal candidate possesses gaming industry VIP customer service experience, excellent communication skills, adaptability, and strong responsibility. They should be comfortable with shift work, including evening and night shifts (with a home-based option).
Must have:
- Game industry VIP customer service experience
- Excellent communication skills
- Strong responsibility
- Proficient in Word/Excel/PPT
- Able to handle shift work
Good to have:
- Creative communication style
- Experience with gaming
- Team player
1 skill required
Job Details
vip用户运营
深圳全职运营类
职位描述
岗位职责：
1、负责公司VIP玩家的业务咨询客户关系维护等工作;
2、负责处理VIP玩家问题申诉且跟进投诉问题后续处理方案及结果，维护公司形象;
3、负责与VIP玩家建立良好联系，熟悉及挖掘企业潜在问题，对企业反馈做详细记录并有效反馈;
4、定期对VIP玩家反馈的问题进行汇总并分析，提出改善建议，不断提升客户满意度。
5、对服务过程中有价值的信息点进行反馈，促使产品不断改进和优化；
6、通过电话与VIP高端用户取得联系，了解用户最新需求，及时跟进回访及反馈。
职位要求
1、有游戏行业vip客服岗位经验，有较强的沟通能力，能快速适应团队合作;
2、聊天风格不拘一格，能卖得一手好萌，语言得体:
3、有较强的责任心，能不折不扣完成工作任务;
4、喜欢玩游戏，愿意花时间体验游戏，能熟练使用word/excel/ppt等办公软件。
5、能够接受轮班
中班：10:00-20:00（中间2小时休息时间）
晚班：18:00-02:00（居家办公）
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