Watercraft Attendant

Job Summary:

Responsibilities:

• Greet and screen Members and Guests to ensure all height and safety requirements are met
• Support an experience where Member, Guest, and Cast Member safety is the top priority
• Ensure all watercraft users complete and sign necessary waivers as well as verify and maintain accurate records
• Provide clear and comprehensive safety instructions, including the proper use of equipment and emergency procedures and enforce the wearing of required safety gear
• Assist Members and Guests entering and exiting the water
• Inspect watercraft and safety gear before and after use to ensure they are in good condition and promptly report any deficiencies in a timely manner
• Address any unexpected downtime or any service-related issues in the operation
• Display an understanding of the unique components that are inherent in a private club environment, maintaining the relationships built as a result of repeat visitation
• De-escalate and resolve Member and Guest situations efficiently and professionally
• Maintain a clean and organized workspace, including safety equipment

Basic Qualifications:

• You must be at least 18 years of age to be considered for this role
• 1+ years of experience in hospitality/ table service restaurants 
• Proven excellent Guest service and service recovery skills with the ability to own and resolve Guest situations   
• Ability to work in a fast-paced, environment while maintaining Guest service standards 
• Strong verbal communication skills and enthusiastic about interacting and helping Members and Guests 
• Demonstrated knowledge of, and passion for, Disney Experiences products and services

Preferred Qualifications:

• Experience working in a 4/5 Star resort, aquatic facility, or private club environment 
• Multi-lingual

Additional Information: