Converse.AI

Sr QA Engineer

QA Engineer

Backend Software Engineer

Senior Software Engineer

Associate Engineer

Back-End Developer

Quality Analyst Engineer

ConverseNow is a leading conversational AI platform for restaurants, automating voice orders. As an AI and foodservice industry leader, we're experiencing significant growth, backed by CRAFT Ventures. We seek a results-oriented Sr. Quality Analyst to write and execute test scripts for Chatbot solutions in an Agile/Scrum environment. This role involves creating test plans, executing test cases, documenting results, ensuring requirement traceability, developing manual and automated tests, identifying automation needs, and performing regression testing to maintain product integrity.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who We Are:</h3>ConverseNow is the leading conversational AI platform for restaurants, automating the process of taking orders across voice channels such as phone, drive-thru and mobile live chat. With cutting-edge technology and a passion for service, we sit at the intersection of Tech, B2B SaaS and Hospitality.We’ve emerged as an AI and foodservice industry leader, and are enjoying massive growth. Backed by blue chip investors such as CRAFT Ventures (Tesla, Uber, Airbnb, Postmates, Slack), we’ve raised $18M in funding and are gearing up for a series B in the near future. We’re based in Austin, TX, with a remote team distributed across the globe.We're looking for a results-oriented, self-motivated Sr. Quality Analyst to write and execute test scripts to support the delivery of Chatbot solutions on the voice channel in an Agile/Scrum environment. Ideal candidates should have demonstrated communication and time management skills and experience creating and executing test scripts for Chatbots on the voice channel with a deep understanding of quality parameters for a product that will be used in a high transaction environment. The ideal candidate would be an independent, problem solver with experience in sanity, regression, and feature testing.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creating test scripts based on technical documentation, User Experience Designs, and user story acceptance criteria.</li><li class="leading-relaxed">Creating test plans for functional and user acceptance testing.</li><li class="leading-relaxed">Executing test cases with integration test data to validate feature functionality.</li><li class="leading-relaxed">Documenting the testing results and preparing execution documentation for sign-off.</li><li class="leading-relaxed">Ensuring all requirements are tested by preparing a test scenario traceability matrix.</li><li class="leading-relaxed">Understand the product and identify the scenarios to be tested in a sprint.</li><li class="leading-relaxed">Developing both manual and automated tests.</li><li class="leading-relaxed">Identify automation needs and process improvements relevant for the squad.</li><li class="leading-relaxed">Performing regression testing to ensure product integrity after modifications, enhancements, and/or defect fixes are made to existing functionality.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven experience in testing chatbots or conversational AI systems.</li><li class="leading-relaxed">Strong knowledge of natural language processing (NLP) and chatbot functionalities.</li><li class="leading-relaxed">The ability to document and present findings in a clear and concise manner.</li><li class="leading-relaxed">Comfortable testing Web API applications.</li><li class="leading-relaxed">Familiarity with testing web applications that have complex workflows.</li><li class="leading-relaxed">Familiarity with Point of Sale (POS) Systems will be a major plus.</li><li class="leading-relaxed">Familiarity with automation software - e.g. Selenium with Python.</li><li class="leading-relaxed">Agile scrum methodologies knowledge.</li><li class="leading-relaxed">3 - 7 years of software testing experience.</li><li class="leading-relaxed">Bachelor's Degree in Computer Science.</li></ul>We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?Let's Start With The RoleWe are looking for a Principal Site Reliability Engineer I who will be a subject matter expert, mastering specific infrastructure domains to drive technical excellence across the organization. In this capacity, you will act as the primary escalation point for resolving high-complexity problems while proactively defining backlog items to maintain and modernize your areas of responsibility.As a Principal Site Reliability Engineer, you will:Work closely with our SRE teams, providing technical mentorship to help them optimally refine tasks and improve implementations. Furthermore, you will collaborate with the Principal Engineer 2 to effectively disseminate architectural best practices and engineering standards, ensuring the team remains aligned with the organization's strategic vision.What You'll Bring<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3-5 years of experience building and maintaining scalable production environments in a Senior SRE, Tech Lead, or Architect capacity.</li><li class="leading-relaxed">Expert-level knowledge in at least 50% of the following tools and domains, with a senior-level understanding of the rest:</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Observability/Monitoring/Logging: Prometheus, Grafana, Graylog, Zabbix, Instana</li><li class="leading-relaxed">Brokers: RabbitMQ, Kafka</li><li class="leading-relaxed">Database Infra: Redis, Mongo, CockroachDB</li><li class="leading-relaxed">Networking & Traffic Management: Cloudflare, HAProxy, Varnish, Nginx</li><li class="leading-relaxed">Platform Infrastructure:Kubernetes (k8s), OpenShift, ESXi</li><li class="leading-relaxed">GitOps: ArgoCD</li><li class="leading-relaxed">CI/CD: GitLab, RedHat Tower (AWX/Ansible)</li><li class="leading-relaxed">Cloud & IaC:Ansible, Terraform, Azure</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong scripting skills in languages such as Bash, PowerShell, Python, or Go.</li><li class="leading-relaxed">Solid programming skills in either Java or .NET.</li><li class="leading-relaxed">Demonstrated ability to utilize AI tools (e.g., AI code assistants, AIOps platforms) to increase productivity, quality, and reliability.</li><li class="leading-relaxed">Ability to resolve complex technical challenges optimally, taking into account time, capacity, and budget constraints.</li><li class="leading-relaxed">Proven ability to work effectively as part of a distributed, international team.</li><li class="leading-relaxed">An easy-going, flexible personality with a genuine eagerness to learn new technologies and work outside of your comfort zone.</li><li class="leading-relaxed">A "people-first" and continuous improvement mentality, always looking for ways to make things better for our teams and our customers.</li><li class="leading-relaxed">A strong understanding of Scrum/Agile methodologies and principles.</li></ul>

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