Here at GROWE, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

Growe

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Trainer

Marketing Analyst

Project Manager - Non-technical

Middle Internal Event Manager

Senior Front-End Developer

Growe is seeking a Technical Support Agent to join their team in Warsaw, Europe. The role involves working closely with business and technical units, monitoring system performance using Grafana, and diagnosing incidents with OpenSearch/Elastic Search. Key responsibilities include recording incidents in JSM/Jira, managing support tickets, escalating issues, and drafting technical notifications. Candidates should have at least one year of experience in customer or technical support, upper-intermediate English proficiency, and strong Atlassian Jira skills. The ideal candidate will possess excellent communication, teamwork, and analytical problem-solving abilities.

Management Accountant

##### Growe welcomes those who are excited to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work closely with business units and technical teams to clarify requests and track task progress;</li><li class="leading-relaxed">Monitor Grafana boards to assess system performance and detect potential issues;</li><li class="leading-relaxed">Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;</li><li class="leading-relaxed">Record incidents in JSM/Jira in compliance with established workflows;</li><li class="leading-relaxed">Handle support tickets, ensuring they are updated regularly and resolved promptly;</li><li class="leading-relaxed">Escalate incidents when required, adhering to internal protocols;</li><li class="leading-relaxed">Draft and deliver notifications about scheduled or unscheduled technical activities.</li></ul>##### We need your professional experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1 + years of experience in customer support/technical support;</li><li class="leading-relaxed">English proficiency from Upper-Intermediate level;</li><li class="leading-relaxed">Experience as a QA will be beneficial;</li><li class="leading-relaxed">Experience with OpenSearch/Elastic Search and Grafana - will be a plus;</li><li class="leading-relaxed">Proficiency in Atlassian Jira (ticket management).</li></ul>##### We appreciate if you have those personal features:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent verbal and written communication skills;</li><li class="leading-relaxed">Teamwork skills with the ability to work independently within the area of responsibility;</li><li class="leading-relaxed">Analytical thinking and a proactive approach to problem-solving.</li></ul>##### We are seeking those who align with our core values:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;</li><li class="leading-relaxed">DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;</li><li class="leading-relaxed">BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.</li></ul>

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