<p>We are Huuuge Games, an international games developer and publisher. Join Us! Publish with us!</p>

Huuuge Games

PLAYER SERVICES AGENT

SENIOR UA MANAGER

SENIOR BUSINESS ANALYST

MARKETING CREATIVE LEAD

COPYWRITER

BUSINESS ANALYST

SENIOR JAVA SOFTWARE ENGINEER

HEAD OF UA

SENIOR PRODUCT MANAGER - HUUUGE CASINO

Join Huuuge Games as a Player Services Agent and provide support to gamers. You'll engage in chat conversations, resolve technical issues, and gather player feedback. Must have strong communication, problem-solving, and empathy skills. Passion for video games and knowledge of the mobile and social casino game market is preferred.

SENIOR GAME ECONOMY SPECIALIST

PRODUCT DIRECTOR HUUUGE CASINO

<div><h2 class="sc-1npqnwg-4 sc-1npqnwg-5 sc-1uwf3m5-0 ktkqzJ custom-css-style-job-description">Job description</h2><div class="sc-1fwbcuw-0 hBUDAw"><div><p dir="ltr"><strong>Introduction:</strong></p>
<p>Still haven’t found your dream job? Join team Huuuge!</p>
<p>Huuuge Games is a gaming company on a mission to build the world’s largest real-time casual gaming platform connecting millions of players so that they can have fun, socialize &amp; play awesome games.Join Team Huuuge and become a part of an exciting adventure bringing pure fun &amp; truly social experience to millions of players across the universe.</p>
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<p><strong>Why do we need you?</strong><br>We're looking for gamers who enjoy helping fellow gamers. You'll engage in chat conversations with our players, providing support and assistance throughout their gaming adventures. Share your expertise, impart necessary know-how, and resolve technical issues they encounter. Collect valuable feedback from players and strive to create an effortless and enjoyable experience for them.<br><br><strong>Team goals:</strong></p>
<p dir="ltr">Foster positive experiences through empathy, patience, and a solution-oriented approach <em>Contribute to customer satisfaction and retention. </em>Provide exceptional customer service, resolving issues promptly with clear communication.<br><br></p>
<p dir="ltr"><strong>In this role you will:</strong></p>
<ul><li dir="ltr"><p dir="ltr">resolve problems with our games, reported through the player support channels</p></li><li dir="ltr"><p dir="ltr">provide high-quality support for players, responding to their messages through the social network, e-mails and reviews</p></li><li dir="ltr"><p dir="ltr">gather player feedback and cooperate with the developers to implement improvements based on said feedback</p></li><li dir="ltr"><p dir="ltr">strive to turn each query into a positive experience, to increase our players' satisfaction &amp; engagement</p></li><li dir="ltr"><p dir="ltr">identify and escalate issues according to defined processes</p></li><li dir="ltr"><p dir="ltr">learn from others and develop yourself</p></li></ul></div></div><h2 class="sc-1npqnwg-4 sc-1npqnwg-5 sc-1uwf3m5-0 sc-1uwf3m5-1 dspHNA custom-css-style-job-requirements">Job requirements</h2><div class="sc-1fwbcuw-0 hBUDAw"><div><p dir="ltr"><strong>Most wanted:</strong></p>
<ul><li dir="ltr"><p dir="ltr">well-developed ability to communicate</p></li><li dir="ltr"><p dir="ltr">computer handling proficiency and general knowledge of teleinformatic systems’ usage</p></li><li dir="ltr"><p dir="ltr">excellent English language proficiency, both written and spoken</p></li><li dir="ltr"><p dir="ltr">empathy and the ability to self-identify with the players’ problems</p></li><li dir="ltr"><p dir="ltr">creative thinking and problem solving</p></li><li dir="ltr"><p dir="ltr">dedication to bringing the players the best support possible</p></li><li dir="ltr"><p dir="ltr">passion for video games and knowledge of the mobile and social casino game market</p></li></ul>
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<p dir="ltr"><strong>Surprise us with:</strong></p>
<ul><li dir="ltr"><p dir="ltr">experience in working at a similar position or at customer service</p></li><li dir="ltr"><p dir="ltr">practical experience with Helpshift customer support tool</p></li></ul>
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<p><strong>What's in it for you?</strong></p>
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