911 Technical Analyst

4 Months ago • 3 Years + • Operations • $75,000 PA - $95,000 PA

Job Summary

Job Description

As a 911 Technical Analyst at Sinch, you'll be a key member of the Emergency Services team, supporting and maintaining Sinch's critical 911 solutions. Responsibilities include providing technical expertise on internal 911 systems, managing 911 data (PSAPs, pANIs, shapefiles, MSAG), troubleshooting call routing and data delivery issues, reviewing utilization reports, investigating errors, documenting processes, and improving operational efficiency. This role requires strong technical skills, excellent communication abilities, and the ability to work effectively with diverse teams, including carriers and public safety authorities. Rotational on-call support for critical incidents is required.
Must have:
  • 3+ years' experience in 9-1-1 solutions
  • Technical expertise in 911 systems
  • Troubleshooting and issue resolution skills
  • Data management (PSAPs, pANIs)
  • Excellent communication skills
Good to have:
  • VoIP and Wireless 9-1-1 knowledge
  • Next Generation 9-1-1 understanding
  • PIDF-LO and Telematics experience
  • Agile scrum experience
  • Technical writing skills
Perks:
  • Comprehensive health benefits
  • Mental health resources
  • 401(k) with employer match
  • Paid time off
  • Paid parental leave
  • Flexible remote work
  • Volunteer time off

Job Details

Description

As a member of the Emergency Services team, the 9-1-1 Technical Analyst supports and maintains Sinch’s 9-1-1 solutions. The ideal candidate understands the complexity and critical nature of 9-1-1 calls, data delivery and provisioning. They should be comfortable using a variety of systems to manage daily operational needs and to be a primary resource for identifying and resolving issues.  We are looking for someone who can interface equally and effectively with carriers, public safety authorities, highly technical, and non-technical personnel.  This position requires someone who is driven, self-motivated, focused, and adaptable.

Requirements

ESSENTIAL FUNCTIONS:

  • Provide technical expertise on the operation of Sinch’s internal 9-1-1 systems including validation and provisioning processes
  • Manage all data for a 9-1-1 system, including PSAPs, pANIs, shapefiles, and MSAG
  • Troubleshoot 9-1-1 call routing and data delivery issues. Work with internal teams and external parties to identify root cause and resolution.
  • Review utilization reports to identify issues
  • Investigate errors using online systems and log files and work with existing teams to resolve
  • Document processes and identify areas of improvement
  • This position will have rotational on-call support responsibility in the case of critical 9-1-1 incidents


POSITION REQUIRMENTS:

  • 3+ years’ experience in 9-1-1 VoIP, Wireless, and/or call routing solutions and services strongly preferred
  • Diligent attention to detail, strong organizational skills, and ability to quickly move between topics/situations in a fast-paced environment
  • Skilled in communicating issues, impacts, and corrective actions to internal and external representatives
  • Ability to digest and communicate both technical and business information in verbal and written form
  • Bachelor's Degree or equivalent work experience


PREFERRED QUALIFICATIONS:

  • Technical understanding of VoIP and Wireless 9-1-1 solutions and operations
  • Technical understanding of Next Generation 9-1-1 solutions and operations
  • PIDF-LO and Telematics 9-1-1 solutions
  • 9-1-1 incident management
  • Agile scrum project development
  • Solid technical writing ability

Benefits

  • STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. 
  • CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. 
  • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. 
  • TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. 
  • PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. 
  • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. 
  • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. 

The annual salary range for this position is $75,000.00 - $95,000.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!

This role will be accepting applications until January 6th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

Apply for this job

Similar Jobs

ByteDance - Technical Program Manager, Public Cloud

ByteDance

Ashburn, Virginia, United States (On-Site)
2 Months ago
IGN - Events Director

IGN

California, United States (Hybrid)
3 Months ago
QUANTIC DREAM - Live Ops Producer (F/M/NB)

QUANTIC DREAM

Paris, Île-de-France, France (Hybrid)
6 Months ago
The Walt Disney Company - 20th Television Casting Intern, Summer/Fall 2025

The Walt Disney Company

Los Angeles, California, United States (On-Site)
2 Months ago
Sperasoft - Senior Level Artist

Sperasoft

Masovian Voivodeship, Poland (Hybrid)
1 Month ago
The Walt Disney Company - Guest Experience Manager - Housekeeping

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Months ago
Every matrix - Trainee Operations Manager

Every matrix

Lviv, Lviv Oblast, Ukraine (Hybrid)
1 Month ago
Crunchyroll - Principal Software Engineer

Crunchyroll

Hyderabad, Telangana, India (On-Site)
5 Months ago
Rank group - Team Leader - Food & Beverage

Rank group

Croydon, England, United Kingdom (On-Site)
4 Months ago
Microsoft - Principal Quality Engineering Manager

Microsoft

Taipei City, Taiwan (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Gang - Level Design Manager

The Gang

Portugal (Remote)
3 Months ago
Scanline VFX - I/O Coordinator

Scanline VFX

Seoul, South Korea (Hybrid)
2 Months ago
Tesla - Sales Advisor

Tesla

Malmö, Skåne County, Sweden (On-Site)
2 Months ago
Scanline VFX - Director, Content Production

Scanline VFX

Los Angeles, California, United States (On-Site)
2 Months ago
Toptracer - Technical Project Manager

Toptracer

Stockholm, Stockholm County, Sweden (Hybrid)
1 Month ago
Ubisoft - Senior Cinematics Designer

Ubisoft

Montpellier, Occitanie, France (On-Site)
2 Months ago
Every matrix - Broadcast Manager

Every matrix

Batumi, Adjara, Georgia (On-Site)
3 Months ago
Scanline VFX - Rigger

Scanline VFX

Seoul, South Korea (On-Site)
8 Months ago
STAGE - Creative Content Manager - Non Fiction

STAGE

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
The Walt Disney Company - DLR Operations Coordinator

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

NVIDIA - Solutions Architect, Retail Data Science

NVIDIA

California, United States (Remote)
3 Months ago
Onward Search - Social Media Manager

Onward Search

Santa Monica, California, United States (Hybrid)
2 Months ago
NVIDIA - Principal Engineer - DL and AI Software

NVIDIA

Santa Clara, California, United States (On-Site)
3 Months ago
Life church - Architectural Staff

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Lionsgate Games - Coordinator, Global Research

Lionsgate Games

Santa Monica, California, United States (On-Site)
2 Months ago
Tencent - Senior Strategic Sales Executive

Tencent

Los Angeles, California, United States (On-Site)
3 Months ago
Azra Games - UI Artist (Contract)

Azra Games

California, United States (On-Site)
1 Month ago
Theorycraft Games - Senior Producer - Marketing

Theorycraft Games

United States (Remote)
1 Month ago
Playtech - iGaming - Card Shuffler - Swing Shift (3PM-11PM)

Playtech

Atlantic City, New Jersey, United States (On-Site)
6 Months ago
ION - IT Desktop Support Engineer (Level 2)

ION

New York, New York, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

ByteDance - (LOA) Leave of Absence Operations Specialist - HR Operations - AMS

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Electronic Arts - Senior Specialist Global Security Contracts

Electronic Arts

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
Canva - Revenue Operations Manager

Canva

Seattle, Washington, United States (Remote)
1 Month ago
Samsung Semiconductor - Technical Program Manager, FIPS 140

Samsung Semiconductor

San Jose, California, United States (Hybrid)
1 Month ago
Fanatics - Warehouse Associate III

Fanatics

Norman, Oklahoma, United States (On-Site)
6 Months ago
Axinous - Senior - Product Business Operations

Axinous

Sahibzada Ajit Singh Nagar, Punjab, India (Hybrid)
4 Months ago
Casumo - Operational Compliance Manager

Casumo

Malta (Hybrid)
1 Month ago
Tesla - Business Planning Analyst

Tesla

Berlin, Berlin, Germany (On-Site)
2 Months ago
ByteDance - Global E-Commerce - SOP Program Manager

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
5 Months ago
Tesla - Service Advisor

Tesla

Lombardy, Italy (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded