Account Executive, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Account Executive is responsible for seeking and maintaining relationships with Playvox by NiCE Customers, identifying new sales opportunities, and building market share in their regions. This position is required to increase revenue streams within business, commercial, government, and contact centers.

Candidates must reside in the continental United States.

How will you make an impact?

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on Playvox by NiCE's strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’ levels.
• Initiate, support, develop and monitor purchasing agreements between Playvox by NiCE and the customer.

Have you got what it takes?

• 7+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.
• 1+ years selling WFM, Conversational AI and or Digital Transformation solutions into enterprise accounts.
• Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and WFM.
• Experience/knowledge selling a full suite of SaaS products.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 7248

Reporting into:

Role Type: Individual Contributor