Integration meets innovation
Celigo is the leading intelligent automation platform. Trusted by companies around the world, Celigo empowers organizations to move beyond integration by automating complex workflows with up to 95% error auto resolution using AI. Go beyond integration. Go Celigo.
The Account Manager will be responsible for managing and expanding our customer base, ensuring high levels of customer satisfaction, and driving customer success. You will work closely with customers to understand their needs, ensure they are getting the most out of our solutions, and drive revenue growth through upselling, cross-selling, and renewals. This role requires a proactive and customer-centric approach, with a strategic mindset and focus on building long-term partnerships.
Key Responsibilities:
- Customer Relationship and Customer-Centric Focused Management: Develop and maintain strong, long-lasting relationships with accounts. Act as the primary point of contact for customers, addressing their needs and ensuring their satisfaction with Celigo’s solutions. Conduct regular check-ins and business reviews with customers to assess their needs and identify growth opportunities. Customer-centric mindset that prioritizes the needs, preferences, and satisfaction of customers in all actions and decisions. It involves understanding customer needs, providing exceptional service, and striving to exceed customer expectations in all interactions.
- Sales Acumen: Ability to identify opportunities for growth within existing accounts, in order to meet or exceed sales targets, and drive revenue through upselling, cross-selling, and renewals. This includes developing and executing strategic account plans, narratives and creative solutions that build engagement and trust.
- Account Growth: Identify opportunities for growth within existing accounts. Develop and execute account plans to achieve sales targets and increase account value. Build a framework based on input and other data that secures a meaningful opportunity to show value to the customer in leveraging the platform.
- Customer Advisor & Advocacy : Understand customers' business processes and needs. Be attuned and use empathy to zero in on specific needs. Provide expert guidance on how Celigo’s solutions can address their challenges and improve their operations. Also act as a customer advocate within Celigo, ensuring that their needs are understood and addressed. Champion their success stories internally and externally.
Renewal Management: Manage the contract renewal process, ensuring high renewal rates and customer retention. Proactively address any issues that may impact customer satisfaction and retention, and negotiate renewal terms to align with both customer and company goals.
- Cross-functional Collaboration: The ability to work effectively in a team-oriented environment, collaborating with internal teams such as Customer Success, Product, Support, and Finance to ensure a seamless customer experience. Provide feedback to help improve our products and services.
- Problem Solving, Reporting and Analysis: Maintain accurate account records and track key metrics. Leverage tools like Salesforce and Clari to provide regular reports on account status, forecasts, and customer feedback to management. This involves strong analytical and problem-solving abilities to maintain accurate account records, track key metrics, and provide insightful reports on account status and customer feedback. This also includes thinking strategically and proactively to identify opportunities for improvement and advocating for customer needs within the organization.
- Revenue Contribution: Deliver on assigned net-new revenue, retention, and churn goals assigned on an individual basis.
Qualifications:
- Experience & Education: 3-5 years of experience in account management, sales, or a related field, preferably within the technology or SaaS industry. Bachelor’s degree in Business, Marketing, or a related field is preferred.
- Customer-Focused Orientation: Demonstrated ability to understand customer needs and build strong relationships. Approach with empathy and looking from a customer lens while doing what is right for the business.
- Sales Acumen: Proven track record of meeting or exceeding sales targets and driving revenue growth.
- Communication Skills: Excellent verbal and written communication skills. Ability to present complex information clearly and concisely.
- Problem-Solving: Strong analytical and problem-solving skills. Ability to think strategically and identify opportunities for improvement.
- Team Player Attitude: Ability to work effectively in a team-oriented environment and collaborate with cross-functional teams.
Technical Aptitude: Strong Salesforce skills. Familiarity with Clari (or related software) and understanding of integration solutions or related technology, is a plus.
Why Celigo
- Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2025 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI.
- Remote-first culture
- Competitive compensation
- High-growth, collaborative, and inclusive work environment
- Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
- Generous benefits package, including parental leave
- Monthly tech stipend
- Recognition opportunities
Diversity, Equity, Inclusion, and Accessibility
As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.
Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics) military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.
