Account Manager II- Higher Education

An Account Manager II is responsible for building strong client relationships to drive and grow revenue. Key responsibilities include addressing customer inquiries, identifying solutions, and collaborating closely with other departments to deliver an outstanding customer experience.

Major Responsibilities:

• Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
• Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
• Customer Success: Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.

Education and Experience:

• 3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree.
• Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service.
• Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes.
• Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively.
• Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs.
• Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment.
• A continuous learner, focused on developing win-win outcomes for clients and the company.