This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Spendesk, Moneybird, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.

Account Manager

As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best-in-class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self-motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

What you’ll do

• Responsible for managing and growing relationships with existing clients using Adyen Card Issuing Solutions.
• Act as an industry expert, developing and maintaining a broad understanding of the card issuing industry, the competitive landscape, and associated compliance and regulatory issues to make effective recommendations to clients.
• Identify new card issuing opportunities and expansion within the existing client base based on research and industry trends.
• Prioritize clients' requirements to effectively position Adyen’s issuing and processing capabilities.
• Build long-term, trustful relationships with your clients.
• Define the commercial structure of identified card programs and coordinate successful launches with the client.
• Collaborate with our Product team, underwriting/compliance, implementation, and other internal teams to ensure client success and program growth.
• Contribute to the ongoing evolution and execution of Adyen’s new card issuing and processing strategy, with a focus on available products and services for existing clients.

Who you are

• Minimum of 7 years of relevant working experience - including at least 5 years within the Card Issuing space is a must-have.
• A solid track record of managing and growing successful card programs.
• A proven ability to nurture strong client relationships and drive account expansion.
• Strong working knowledge of the card/payments industry, products, and associated regulations.
• Ability to communicate effectively about the company’s technology and services to assist merchant partners in developing the right program.
• Flexible, informal yet professional. Excellent and direct communicator.
• Team player.
• Willingness to travel.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.