Account Manager, Unified Commerce

2 Months ago • 5-7 Years • Account Management

Job Summary

Job Description

As an Account Manager at Adyen, you will manage relationships with international merchants, focusing on commercial growth, customer satisfaction, and reducing churn. You will work on cross-functional initiatives in a fast-paced environment, becoming an expert in global payments. Responsibilities include driving commercial discussions, project management, and technical analysis. The role involves collaboration within a team and delivering exceptional customer experiences for mid-sized, fast-growth merchants. You will need to challenge yourself to identify commercial opportunities and drive commercial discussions with customers.
Must have:
  • 5-7 years of client-facing experience in a commercial role.
  • Full professional proficiency in Spanish and English.
  • Strong time management skills and efficient work style.
Good to have:
  • Experience in complex enterprise software, technical infrastructure or financial services.

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with a great deal of autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Madrid. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience to our mid-sized, fast-growth merchants, finding new opportunities, and driving mutual success for Adyen and our customers.

Account Manager

Our Account Managers are encouraged to challenge each other and sharpen ideas as a team, because winning is more important than ego. In this role, you’ll get excited by working on a wide portfolio of mid-sized, fast-growth merchants across a variety of verticals. Through a pooled Account Management approach, you’ll work alongside a group of talented and driven Account Managers. Together, you’ll focus on efficiency and proactivity whilst developing customer relationships and driving commercial growth for your accounts.

What You’ll Do:

  • Collaboration: As an Account Manager, you will work closely with other Account Managers; collaborating on many different accounts across a wide range of industries.
  • Relationship management: Responsible for ramping and growing customers with a focus on commercial growth, customer satisfaction, and reducing churn.
  • Commercial acumen: Drive commercial discussions for joint accounts, while striving to meet strategic and financial targets. 
  • Project management: Prioritize and manage short and long term projects with varying timelines across multiple accounts, leveraging internal support teams where relevant.
  • Technical Affinity: Analytical and data-driven thinker who feels comfortable with spreadsheet analysis and technical discussions about the nuances of payments.
  • Feedback: Serve as a feedback loop for your customers internally. 

Who You Are:

  • Enjoy engaging others and developing strong working relationships internally and externally with customers.
  • You're a natural-born networker and self-starter, and your communication skills make it easy for you to organize and lead customer meetings in person, over the phone, or online.
  • Passionate about working on a wide portfolio of accounts and having the opportunity to learn about many aspects of the payments industry
  • Eager to challenge yourself to identify commercial opportunities and drive commercial discussions with customers
  • Strong time management skills and constantly looking for ways to work efficiently

Additional Requirements:

  • You have 5-7 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)
  • This role is based out of our Madrid office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
  • You have full professional written and verbal proficiency in Spanish and English (other languages are a plus).
  • Some domestic and international travel is required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

 

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About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


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