Accounts Receivable Specialist

This role is remote and can be executed globally. However, to facilitate working with the Finance team, we prefer candidates based in GMT-4 to GMT+2..

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of Audio AI. Millions of individuals use ElevenLabs to read articles, voice over their videos, and reclaim voices lost from disability. And the leading developers and enterprises use ElevenLabs to create Conversational AI agents for support, sales, and education.

ElevenLabs launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing ElevenLabs at $3.3 billion. The round was co-led by Andreessen Horowitz and ICONIQ Growth, with continued support from the leading names in tech, including Nat Friedman, Daniel Gross, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, DeepMind and Inflection co-founder Mustafa Suleyman, and many others.

ElevenLabs is scaling rapidly but we are just getting started. If you want to work hard and have an incredible impact, we would love to hear from you.u.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location. We are remote first with optional in-person offices in London, New York, San Francisco, Tokyo, and Warsaw.

What we offer

• Learning & development: Annual discretionary stipend towards professional development.

• Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: We bring the entire company together at a new location every year.

• Coworking: If you’re not located near one of our main hubs, we offer a monthly coworking stipend.

About the role

You will be responsible for managing global collections, reconciling incoming payments, maintaining accurate accounts receivable records, and enhancing our revenue processes. You will be the key liaison between our customers and our internal teams.

This role requires someone who is proactive, detail-oriented, and thrives in a fast-paced startup environment. As an Accounts Receivable Specialist, you can expect to:

• Own and manage AR collections and reporting processes for enterprise customers

• Follow up on overdue enterprise invoices and conduct regular dunning communications

• Coordinate with collections agencies for escalated enterprise accounts

• Perform AR balance reconciliations in Stripe and banking

• Handle chargebacks and disputes, ensuring timely and accurate resolution

• Process invoice corrections, reissues, and adjustments based on customer and internal feedback

• Onboard enterprise customers as suppliers via Coupa, Ariba, and Apex, including verification of banking information

• Maintain data integrity for all customer and billing information in SFDC and related internal systems

• Support bad debt review and collaborate with Finance on provisioning decisions

• Monitor aging reports, identify trends or issues, and escalate as needed

• Partner with Sales, Customer Success, and Legal to resolve payment blocks and streamline the AR workflow

Requirements

• 5+ years of experience in accounts receivable or revenue operations, ideally within a high-growth tech or SaaS company

• Proven experience with tools including Stripe and SFDC

• Familiarity with enterprise procurement and supplier onboarding platforms (Coupa, Ariba, Apex)

• Detail-oriented with strong analytical skills, particularly around data accuracy and account health

• Excellent written and verbal communication skills, including client-facing correspondence

• Experience with chargeback/dispute resolution processes

• Comfortable working cross-functionally and independently in a remote-first, fast-paced environment

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