Accueil - Customer Experience - Social Media

1 Month ago • All levels • Social Media

Job Summary

Job Description

The job involves managing reception, customer experience, and social media for a post-production studio. Key responsibilities include greeting clients, providing services in editing rooms, updating social media accounts (Instagram, Facebook, LinkedIn, Behance) with engaging content, managing the online community, handling calls and emails, coordinating tasks related to reception and customer experience, completing purchase reports, assisting with project coordination, being part of the social committee, and maintaining common areas. The role requires a candidate who is autonomous, organized, and detail-oriented, with strong communication skills in both French and English.

Must have:

Experience in customer service, reception, and hospitality.
Excellent command of social media platforms.
Concise and creative writing for digital formats.

Good to have:

Proficiency with basic MAC utilities (MS Office, Gmail).
Familiarity with Meta Business Suite, Canva, Photoshop (basic knowledge), Premiere.

7 skills required

7 skills required for this role

Add these skills to join the top 1% applicants for this job

ms-office

event-management

creative-writing

script-writing

canva

monday

photoshop

Job Details

STATUS: Full-time

SCHEDULE: Monday to Friday - From 8:30 AM to 5:30 PM

START: Immediate

LOCATION: Montreal, Downtown – Place des Arts or McGill metro

SHED is a post-production, visual effects, and animation studio that offers its expertise to advertising agencies, production houses, and the brands they represent. Located in a comfortable and bright space, in an environment that fosters creativity and collaboration, our team of 35 artists and production staff is looking for someone to manage reception, customer experience, and our social media presence.

Main Responsibilities:

Maintain a presence at the reception
Greet clients and business partners
Provide services to clients in the editing rooms (coffee, beverages, snacks, and meals)
Update our social media accounts (Instagram, Facebook, LinkedIn, Behance)
Plan, write, and post engaging content
Manage and engage the online community (respond to messages, interact)
Monitor performance and adjust strategies
Handle calls and emails to the @info address and provide relevant information
Coordinate tasks related to reception, customer experience, and welcoming guests
Complete purchase reports and expense accounts for administration
Assist with project coordination tasks
Be part of the SHED social committee (event coordination)
Ensure the cleanliness and maintenance of common areas: kitchen, coffee bar, and reception
Manage stock and inventories, order groceries and office supplies

Desired Skills:

A warm smile and love for interacting with people
Relevant experience in customer service, reception, and hospitality
Strong appreciation for customer service and enhancing the SHED experience
Excellent command of social media platforms (Meta, LinkedIn, etc.)
Concise and creative writing adapted for digital formats
Autonomy, organization, attention to detail, and meticulousness
Proactive with the ability to support the team
Proficiency with basic MAC utilities (MS Office, Gmail, etc.)
Familiarity with Meta Business Suite, Canva, Photoshop (basic knowledge), Premiere
Comfortable communicating in both French and English, both written and spoken

You are invited to submit your application via the form. We thank all applicants for their interest. However, only those selected for an interview will be contacted.