AI Engineer
Job Summary
Job Description
We’re seeking a skilled Chatbot Developer experienced with Amelia (IPsoft) and SoundHound AI platforms to build intelligent conversational interfaces for chat and voice channels. You’ll work cross-functionally to deliver seamless, human-like AI experiences, designing conversational flows, managing intents/entities, and integrating backend systems. The role involves optimizing NLP/NLU accuracy, monitoring bot behavior, and collaborating with UX and tech teams to refine user interactions.
Must have:
- Develop and deploy chatbots using Amelia.
- Design conversational flows, manage intents/entities, and integrate backend systems.
- Optimize NLP/NLU accuracy and performance.
- Monitor, test, and improve bot behavior using analytics and user feedback.
- Proven experience with Amelia by IPsoft or other voice/NLU platforms.
- Strong knowledge of NLP/NLU concepts and chatbot architecture.
- Experience with REST APIs, webhooks, and data handling in backend systems.
- Familiar with Groovy, Java, and Python for scripting and integration.
- Ability to troubleshoot and debug conversational flows in production.
- Hands-on experience with test case design, bug tracking tools like JIRA, and QA documentation.
- Working knowledge of REST API testing using tools like Postman or Swagger.
- Familiarity with chatbot transcripts/log analysis for functional and UX issues.
- Exposure to voicebot UX testing, including audio response validation and latency checks.
- Understanding of voice and IVR development and voice-first UX design principles.
- Excellent communication skills and ability to translate business needs into technical solutions.
11 skills required
Job Details
Role Summary:
We’re seeking a skilled Chatbot Developer experienced with Amelia (IPsoft) and SoundHound AI platforms to build intelligent conversational interfaces for chat and voice channels. You’ll work cross-functionally to deliver seamless, human-like AI experiences.
Key Responsibilities:
- Develop and deploy chatbots using Amelia.
- Design conversational flows, manage intents/entities, and integrate backend systems
- Collaborate with UX and tech teams to refine user interactions
- Optimize NLP/NLU accuracy and performance
- Monitor, test, and improve bot behavior using analytics and user feedback
Required Skills & Qualifications:
- Proven experience working with Amelia by IPsoft other voice/NLU platforms.
- Strong knowledge of NLP/NLU concepts and chatbot architecture.
- Experience with REST APIs, webhooks, and data handling in backend systems.
- Familiar with Groovy, Java, and Python for scripting and integration.
- Ability to troubleshoot and debug conversational flows in production.
- Hands-on experience with test case design, bug tracking tools like JIRA, and QA documentation
- Working knowledge of REST API testing using tools like Postman or Swagger
- Familiarity with chatbot transcripts/log analysis for functional and UX issues
- Exposure to voicebot UX testing, including audio response validation and latency checks
- Understanding of voice and IVR development and voice-first UX design principles.
- Excellent communication skills and ability to translate business needs into technical solutions.
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About The Company
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM.
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