AI Prompt Engineer

1 Month ago • 3 Years + • Research Development

Job Summary

Job Description

As a Prompt Engineer on NICE’s Illuminate Research team, you will play a key role in shaping generative AI usage across Illuminate applications. Your primary mission is to optimize, maintain, and innovate prompts powering AI models to ensure world-class customer experiences. You will collaborate with cross-functional teams including development, product, and customer-facing groups to improve prompt performance, resolve prompt-based issues, and support custom solutions. Your work will directly impact the accuracy, clarity, and responsiveness of AI-driven applications used by customers worldwide.
Must have:
  • Fluent in written and spoken English
  • Bachelor's degree in a technology-related field
  • 3+ years of professional experience in a tech-focused role
  • Familiarity with prompt engineering strategies
  • Ability to communicate clearly with stakeholders
  • Proficiency in Python and a prototyping framework
  • Comfortable working with remote teams
Good to have:
  • Basic AWS resource management
  • Familiarity with Docker
  • Experience with testing frameworks
  • Exposure to AI app frameworks

Job Details

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

****This role does not support Visa sponsorship****

 

About the Role

As a Prompt Engineer on NICE’s Illuminate Research team, you’ll play a key role in shaping how generative AI is used across our Illuminate applications. Your primary mission will be to optimize, maintain, and innovate the prompts powering our AI models to ensure world-class customer experiences.

You'll collaborate with cross-functional teams including development, product, and customer-facing groups to improve prompt performance, resolve prompt-based issues, and support custom solutions. Your work will directly impact the accuracy, clarity, and responsiveness of our AI-driven applications used by customers worldwide.


What You’ll Do

  • Analyze production metrics and customer feedback to identify opportunities for prompt improvement

  • Debug, refine, and maintain high-performing prompts in English for generative AI systems

  • Develop and execute test strategies for LLM-based systems that are difficult to validate with traditional automation tools

  • Build collaborative relationships with global dev teams to integrate prompt changes and new features

  • Partner with Product Managers and Architects to implement prompts for new functionality

  • Create and share performance data through quantitative analysis and reports

  • Work with Professional Services and Product teams to develop custom prompt solutions for enterprise clients

  • Regularly review prompt updates with ML Engineers and consult on more complex challenges

  • Stay up to date on LLM capabilities and best practices across major model providers


Required Qualifications

  • Fluent in written and spoken English

  • Bachelor’s degree in a technology-related field (e.g., Computer Science, Business Intelligence, Finance)

  • 3+ years of professional experience in a tech-focused role

  • Familiarity with prompt engineering strategies, including variations across major LLMs (e.g., OpenAI, Anthropic, Google)

  • Ability to communicate clearly with both technical and non-technical stakeholders

  • Proficiency in Python and experience with at least one prototyping framework (e.g., Streamlit, Flask)

  • Comfortable working with remote teams across time zones (UTC-7:00 and UTC-8:00 preferred)


Preferred Skills

  • Basic experience with AWS resource management and microservice deployment

  • Familiarity with Docker and containerized development

  • Experience with testing frameworks, including PyTest and AI-specific tools like DeepEval

  • Exposure to AI app frameworks like LangChain, LlamaIndex, or griptape


Join Us

If you're excited about shaping the future of AI-powered applications and thrive at the intersection of language, technology, and human experience — we’d love to hear from you.

 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Similar Jobs

Hacksaw Studios - Engineering manager

Hacksaw Studios

Stockholm, Stockholm County, Sweden (On-Site)
10 Months ago
GoTo Group - Area Users Associate Malang

GoTo Group

Malang, East Java, Indonesia (On-Site)
1 Week ago
bytedance - Research Scientist - AI Security

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Postman - Sales Enablement Program Manager

Postman

Boston, Massachusetts, United States (Hybrid)
1 Month ago
PwC - Executive Assistant

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
7 Months ago
Siemens  - Generative AI Architect

Siemens

Bengaluru, Karnataka, India (On-Site)
2 Months ago
C3 IoT - Senior Software Engineer - Machine Learning

C3 IoT

Redwood City, California, United States (On-Site)
3 Weeks ago
Sahara - AI DevRel Engineer

Sahara

San Francisco, California, United States (On-Site)
2 Weeks ago
CookUnity - Head of AI/ML

CookUnity

United States (Remote)
1 Week ago
C3 IoT - AI Solution Manager/Senior AI Solution Manager (Federal - Intelligence Community)

C3 IoT

Tysons, Virginia, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

GoTo Group - Marketing Analytics Manager

GoTo Group

Jakarta, Indonesia (On-Site)
1 Week ago
Clearwater Analytics - Senior Product Marketing Manager-Risk & Performance

Clearwater Analytics

New York, United States (On-Site)
1 Week ago
Gusto - Financial Services Compliance Lead

Gusto

San Francisco, California, United States (Hybrid)
1 Week ago
Aristocrat - Senior Financial Analyst

Aristocrat

Las Vegas, Nevada, United States (Hybrid)
4 Months ago
Progress - AI Engineer

Progress

Sofia, Sofia City Province, Bulgaria (Hybrid)
6 Months ago
Zones - Regional Manager North & East

Zones

Noida, Uttar Pradesh, India (On-Site)
4 Months ago
binance - Backend Engineer (Java + Big Data) - Trading Insights

binance

Taipei City, Taiwan (Remote)
11 Months ago
Raw group - Junior Financial Accountant

Raw group

Pietà, Malta (On-Site)
11 Months ago
EMA - Product Designer

EMA

California, United States (Hybrid)
9 Months ago
deel. - Reports Engineer (SQL Server/SSRS)

deel.

Brazil (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Sandy, Utah, United States

Marsh McLennan - Senior Health & Benefits Consultant

Marsh McLennan

Southfield, Michigan, United States (Hybrid)
1 Month ago
Square - Janitorial Maintenance

Square

Des Moines, Iowa, United States (On-Site)
2 Weeks ago
PayPal - Legal Project Manager

PayPal

San Jose, California, United States (Hybrid)
1 Week ago
Flow - Platform Engineering Manager

Flow

Palo Alto, California, United States (Hybrid)
4 Weeks ago
GoMotive - Associate HR Business Partner - Go-To-Market

GoMotive

Nashville, Tennessee, United States (Hybrid)
2 Weeks ago
Apple - Silicon Validation Engineer, DDR Memory

Apple

Cupertino, California, United States (On-Site)
2 Months ago
high radius - Manager, Strategic Alliances

high radius

Houston, Texas, United States (On-Site)
4 Weeks ago
appzen - Enterprise Account Executive

appzen

Miami, Florida, United States (Remote)
4 Weeks ago
Penumbrainc - Quality Engineering Manager

Penumbrainc

Alameda, California, United States (On-Site)
1 Month ago
appzen - Sales Development Representative - Arizona

appzen

Phoenix, Arizona, United States (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

Research Development Jobs

Apple - Senior Machine Learning Research Engineer, Natural Language Generation (NLG), Apple Intelligence

Apple

Cupertino, California, United States (On-Site)
2 Weeks ago
Apple - Machine Learning Engineer, GenAI & LLM - AiDP - IS&T

Apple

Sunnyvale, California, United States (On-Site)
2 Months ago
Regent craft - Modeling and Simulation Engineer

Regent craft

North Kingstown, Rhode Island, United States (On-Site)
9 Months ago
Boomi  - AI Transformation Manager

Boomi

Denver, Colorado, United States (On-Site)
3 Weeks ago
Monolith - Analyst, DTC Research

Monolith

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
AppLovin - Machine Learning Engineer

AppLovin

Beijing, Beijing, China (On-Site)
11 Months ago
bytedance - Research Scientist, Applied GAI-Vision

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Gameopedia - AI/Agent Engineer

Gameopedia

Norway (Hybrid)
4 Months ago
BioFire - Associate Staff Scientist

BioFire

Hazelwood, Missouri, United States (On-Site)
2 Months ago
PhonePe - Decision Scientist

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Sandy, Utah, United States (Hybrid)

Pune, Maharashtra, India (Hybrid)

Hoboken, New Jersey, United States (Hybrid)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Ra'anana, Center District, Israel (Hybrid)

Pune, Maharashtra, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Nice

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug