Service Technician

4 Months ago • 2 Years + • Facility Management

Job Summary

Job Description

As a Service Technician (Annahmemechaniker), you'll be the crucial link between the workshop and sales at Trek's Fürth store. Your responsibilities include providing professional customer service, creating positive customer experiences, selling service packages and services, assessing repair needs based on service levels, handling warranties, collaborating with external partners, and communicating with customers before and after repairs. You'll need a completed apprenticeship as a bicycle mechanic and several years of experience working with high-quality bikes. The ability to train others is desirable. This role involves structured, careful, and independent work in a fast-paced environment, requiring perseverance and motivation.
Must have:
  • Completed bicycle mechanic apprenticeship
  • Multiple years of experience
  • High-quality bike experience
  • Excellent customer service skills
  • Warranty and repair handling
Good to have:
  • Training experience
  • Structured and independent work style
Perks:
  • Open, dynamic team
  • Modern work environment
  • Employee responsibility
  • Competitive benefits
  • Employee discounts
  • Bike-to-work bonus
  • Trek rental program
  • Company pension plan

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Trek Bicycle ist ein global führender Hersteller von innovativen Fahrrädern und Fahrrad- Zubehör. Wir bauen ausschließlich Produkte, die wir lieben, wir leben absolute Kundenorientierung und wir verändern die Welt, indem wir mehr Menschen aufs Fahrrad bringen. Hierfür entwickeln und produzieren wir mit über 5'600 Mitarbeiter:innen innovative Produkte – und das bereits seit 1976. Weitere Infos findest du auf www.trekbikes.com.

Für unseren Trek Store in Fürth suchen wir nach Vereinbarung eine:n:

Annahmemechaniker (all genders)

Über die Funktion:

Als Annahmemechaniker bist du die Schnittstelle zwischen der Werkstatt und dem Verkauf. Du bietest jedem Kunden professionelle Hilfe und schaffst ein positives Erlebnis.

Was wir dir bieten:

  • offenes, dynamisches Team
  • Modernes Arbeitsumfeld, GPTW-zertifiziertes Unternehmen
  •  Eigenverantwortung und interessante Anstellungsbedingungen
  • Interessante Einkaufskonditionen für den Eigenbedarf
  • Bike to Work – Fahrrad fahren wird bei uns belohnt, radle dir einen zusätzlichen Bonus an
  • TREK Rental Programm – gibt dir die Möglichkeit ein Bike aus unserem Sortiment kostenlos zu nutzen
  • betriebliche Altersvorsorge

Deine Hauptaufgaben:

  • Verkauf von Servicepaketen und Dienstleistungen
  • Einteilung und Bewertung nach den verschiedenen Service Level
  • Garantieabwicklung und Zusammenarbeit mit externen Partnern
  • Kommunikation mit den Kunden vor und nach der Reparatur

Dein Profil:

  • Abgeschlossene Ausbildung und mehrjährige Erfahrung als Zweiradmechaniker:in
  • Strukturiertes, sorgfältiges und selbständiges Arbeiten
  • Erfahrung im Umgang mit hochwertigen Bikes
  • Ausbildereignung ist wünschenswert

Bist du begeistert?

Möchtest du Teil der Trek-Familie werden? Bringst du die Bereitschaft mit, dich in komplexe technische Sachverhalte einzuarbeiten und hast speziell in der Hochsaison viel Durchhaltevermögen und Motivation? Dann bist du bei uns genau richtig!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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