Job Description
- MBA or equivalent practical experience
- 5 years Digital marketing experience
- 5 years experience developing and scaling services
- 3 years experience managing teams and developing managers
- Experience in Transformational leadership
- 15+ years experience in technical project management or customer-facing role
- 5+ years experience in people management
- Excellent global communication and presentation skills
- Knowledge of Google's advertising solutions and APAC media landscape
- Transform GCS Ads experience prioritizing market needs
- Develop empowered teams to exceed advertiser expectations
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 15 years of experience in a technical project management or a customer-facing role.
- 5 years of experience in people management.
Preferred qualifications:
- MBA or equivalent practical experience.
- 5 years of Digital marketing experience with advertisers and agencies.
- 5 years of experience developing and scaling services in partnership with peer teams and outsourced vendor leadership teams.
- 3 years of experience in managing teams and developing managers.
- Experience in Transformational leadership and forward thinking approach, and ability to challenge the status quo to drive organizational change.
- Excellent global communication and presentation skills drive thinking and big-picture outcomes, and bring direction to the work of the team; knowledge of Google’s advertising solutions, the media landscape, and APAC LCS sales dynamics.
About the job
In this role, you will evaluate, improve, and transform customer support models for GCS gold clients to meet the changing needs of customers. We are customer-centric for delivering customer service and a drive for continuous improvement.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Transform GCS Ads experience by prioritizing market and regional needs in the Asia Pacific region.
- Partner within APAC by collaborating with various gTech and GBO teams.
- Develop empowered teams to troubleshoot, resolve escalations, and exceed expectations for advertisers.
- Create and deliver innovative support services tailored for clients across APAC markets.
- Identify trends and implement systemic solutions to improve the overall customer experience beyond individual issue resolution.
