API Support Engineer

1 Month ago • All levels • Software Development & Engineering • $60,572 PA - $66,948 PA

Job Summary

Job Description

AssemblyAI is building at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding available through a straightforward API. With over 200,000 developers building on our API and over 5,000 paying customers, AssemblyAI is helping unlock and support the next generation of powerful, meaningful products built with AI. This role involves being the first line of support for customers, acting as the product expert, and serving as the liaison between customers and engineering teams. You will also manage and contribute to technical resources, including documentation and SDKs. The ideal candidate has at least 6 months of experience in a similar support role, prior customer-facing experience, and some technical background, ideally from a coding bootcamp or past software engineering job.
Must have:
  • 6 months+ experience in support role
  • Customer/client-facing experience
  • Technical experience (coding bootcamp/past SWE)
  • Understand & translate technical language
  • Experience with REST APIs
  • Demonstrate and explain API knowledge
  • Creatively apply API functionality
Good to have:
  • Super organized
  • Outgoing communicator
  • Takes ownership of customer feedback
  • Ability to master API functionality

Job Details

About AssemblyAI

At AssemblyAI, we’re building at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding available through a straightforward API. With more than 200,000 developers building on our API and over 5,000 paying customers, AssemblyAI is helping unlock and support the next generation of powerful, meaningful products built with AI. 

Progress in AI is moving at an unprecedented pace– and our team is made up of experts in AI research that are focused on making sure that our customers are able to stay on the cutting edge, with production-ready AI models that are constantly updating and improving as our team continues to improve accuracy, latency, and what’s possible with Speech AI. Our models consistently rank highest in industry benchmarks for accuracy, outperforming models from Google and Amazon, and up to 30% fewer hallucinations than OpenAI’s Whisper. Our models power more than 2 billion end-user experiences each day, helping companies better understand customer feedback, run more productive meetings with automated meeting notes, and helping improve childhood literacy via ed tech tools. 

We’ve raised funding by leading investors including Accel, Insight Partners, Y Combinator’s AI Fund, Patrick and John Collision, Nat Friedman, and Daniel Gross. We’re a remote team looking to build one of the next great AI companies, and are looking for driven, talented people to help us get there!

The Role

AssemblyAI is growing quickly, and we’re searching for a driven and dedicated API Support Engineer to work on our multi-functional team. We're growing rapidly, and looking for someone who loves interacting with customers, and has enough technical experience to interact with developers to help troubleshoot their integrations with our API. Ideally, you've done a coding bootcamp, or served as a developer in a past role. With significant investment and strong leadership to fuel our growth, it’s the perfect time to join the AssemblyAI team.

What you will do:

  • Be the first line of support AssemblyAI's customers. You'll work directly with new customers who are integrating our API to make sure their integration is going well. You'll also be responsible for checking in on current customers, notifying them about upcoming new features/product updates, and collecting any feedback they have.
  • Serve as the "product expert". You'll be responsible for answering technical questions about the product over live chat, Slack, and email. We're a small team, and this will also be a great opportunity to wear multiple hats and to serve in a critical cross-functional role.
  • Be the liaison between the customer and our engineering teams. You'll manage our ticketing system and serve as the liaison between the customer and our engineering team for bug reports, feature requests, and technical issues that are reported.
  • Manage and contribute to our technical resources. You will make updates and improvements to our official documentation, contribute to our SDKs, and build and maintain third-party integrations.

What you'll need:

  • 6 months+ of experience in a similar support role
  • Prior customer or client-facing experience, ideally in a high-growth startup environment
  • Some technical experience; ideally from a coding bootcamp or past software engineering job
  • Ability to understand and translate technical language across both clients & engineering teams
  • Experience working with REST APIs
  • You can demonstrate and explain API knowledge
  • You can hear a use case and creatively apply our API functionality to solve that use case

Nice to have:

  • Super organized
  • Outgoing; loves to communicate with external stakeholders and customers
  • You take ownership of customer feedback
  • Ability to master our API's functionality

Pay Transparency

AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on paying competitively for our size, stage, and industry, and are one part of many compensation, benefit, and other reward opportunities we provide.

There are many factors that go into salaryские determinations, including relevant experience, skill level, qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The ranges shared below are a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.

  • United Kingdom: £60,572 – £66,948 (GBP)

  • India: ₹4,877,889 – ₹5,391,351 (INR)

  • Other Locations: Compensation for candidates in other regions will be discussed during the interview process, based on local market benchmarks.

Working at AssemblyAI

We are a small but mighty group of startup veterans and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we’re looking for people to join our team who are ambitious, curious, and lead with integrity. We’re still in the early days of AI and of AssemblyAI’s journey, and are looking for teammates who won’t just fit in, but will help us define and build our company culture. 

We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply!

Keep Exploring AssemblyAI:

Check us out on YouTube!

Learn more about AI models for speech recognition

Core Transcription | Audio Intelligence | LeMUR | Try the Playground

Our $50M Series C fundraise

Similar Jobs

Figma - Software Engineer, Product Engineering

Figma

San Francisco, California, United States (Remote)
1 Month ago
Saronic Technologies - Manufacturing Engineer

Saronic Technologies

Austin, Texas, United States (On-Site)
1 Week ago
Samsung Semiconductor - Principal Engineer, DRAM

Samsung Semiconductor

San Jose, California, United States (On-Site)
2 Months ago
SiftHub - Senior NLP Engineer

SiftHub

Maharashtra, India (On-Site)
11 Months ago
CO:Create - Head of Engineering

CO:Create

New York, United States (Remote)
3 Months ago
Power Integrations - Senior Failure Analysis Engineer (Automotive)

Power Integrations

San Jose, California, United States (On-Site)
9 Months ago
Ethernovia - Principal Software Application Engineer

Ethernovia

Pune, Maharashtra, India (On-Site)
2 Months ago
Salesforce - Director- Software Engineering

Salesforce

Hyderabad, Telangana, India (Hybrid)
1 Week ago
Zscaler - Sales Engineer

Zscaler

Rochester, New York, United States (Remote)
1 Month ago
dbt Labs - Staff Software Engineer

dbt Labs

Romania (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

CookUnity - Sourcing Specialist

CookUnity

Lima Province, Peru (Remote)
1 Week ago
DataVisor - Sales Executive - US Western Region

DataVisor

California, United States (Remote)
3 Months ago
Vercel - Senior Deal Desk Analyst

Vercel

New York, New York, United States (Hybrid)
2 Months ago
WongDoody - User Experience Designer, Snr.

WongDoody

Sydney, New South Wales, Australia (On-Site)
3 Months ago
Tencent - Agent Development Intern (Marketing and UA Support)

Tencent

London, England, United Kingdom (On-Site)
1 Week ago
playrix  - Strategic Sourcing Manager

playrix

Ireland (Remote)
6 Months ago
Ceragon Networks - Sales Director-Managed Services & Software Solutions

Ceragon Networks

United States (On-Site)
1 Month ago
LegalZoom - Sales Enablement Specialist

LegalZoom

Las Vegas, Nevada, United States (On-Site)
2 Weeks ago
Apple - Principal Applied Research Engineer / Scientist

Apple

Cupertino, California, United States (On-Site)
2 Months ago
Halcyon - Director, International Marketing

Halcyon

(Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Software Development & Engineering Jobs

Philips - Senior Software Engineer- Console

Philips

Shenyang, Liaoning, China (On-Site)
2 Months ago
Capgemini - Postgres DBA (Consultant/Lead/Architect)

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Accenture - Application Support Engineer

Accenture

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
ALTEN - Stage Innovation: Simulation / Optimization Engineer

ALTEN

Toulouse, Occitanie, France (On-Site)
1 Month ago
nissan - Senior Electrical Engineer

nissan

Smyrna, Tennessee, United States (On-Site)
2 Months ago
Nice - Associate Professional Services Engineer

Nice

Manila, Metro Manila, Philippines (Hybrid)
1 Month ago
Hudl - Senior Software Engineer

Hudl

Lexington, Kentucky, United States (Hybrid)
3 Months ago
Tesla - Logistics Engineer

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
cyara - Senior Software Engineer

cyara

Hyderabad, Telangana, India (Hybrid)
1 Week ago
PwC - ETIC, OCI Technical Support Engineer - Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded