Application Support Engineer

Accenture

2+ Years | Navi Mumbai, Maharashtra, India (On Site) | Full Time | 4 months ago
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Job Summary

Act as software detectives and provide a dynamic service by identifying and solving issues within multiple components of critical business systems. This role involves the maintenance and administration of Voice PBX systems and services, handling day-to-day Voice operations, requirements, and issues. A basic understanding of voice telephony TDM/IP, voice networking, signaling standards, and telecommunication protocols like H323, SIP, SCCP, MGCP is required. Hands-on experience with enterprise PBXs such as Cisco Call Manager, basic knowledge of PRI and trunk configuration, ACD call routing, troubleshooting Cisco VoIP gateways, Voicemail Cisco Unity, IVR, and reporting are also key responsibilities.

Must Have

  • Unified Communication and Collaboration Operations
  • Maintenance and administration of Voice PBX systems
  • Handle day-to-day Voice operations, requirements, and issues
  • Basic understanding of voice telephony TDM / IP
  • Knowledge of voice networking and signaling standards
  • Knowledge of telecommunication protocols H323, SIP, SCCP, MGCP
  • Hands-on experience on Cisco Call Manager
  • Basic troubleshooting knowledge with respect to PBX operational issues

Good to Have

  • Unified Communication and Collaboration Implementation
  • Unified Communication and Collaboration Operations
  • Basic knowledge on PRI and trunk configuration
  • Basic knowledge in ACD calls routing configurations
  • Basic troubleshooting of Cisco VoIP gateways and adjuncts
  • Knowledge of Voicemail Cisco Unity, IVR, Reporting
  • Basic knowledge of Call accounting software
  • Basic knowledge in MS Visio, Word and Excel

Job Description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Any Degree or 3 Year Diploma

Must have Skills : Unified Communication and Collaboration Implementation Good to Have Skills : Unified Communication and Collaboration Operations Job Requirements : Key Responsibilities : - Maintenance administration of Voice PBX systems services -Responsible for handling day-to-day Voice operations, requirements issues Technical Experience : -Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc -Hands-on experience on industry standard enterprise PBXs like Cisco call manager -Basic knowledge on PRI and trunk configuration in Telephony system -Basic knowledge in ACD calls routing configurations -Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc -Basic troubleshooting knowledge with respect to the operational issues in PBX -Basic knowledge of Call accounting software Professional Attributes : -Customer focused positive attitude towards work -Good interpersonal and communication skills verbal and written -Ability to work with diverse teams a quick learner -High level of initiative coupled with a good team spirit -Positive work ethic -Basic knowledge in MS Visio, Word and Excel Educational Qualification: Any degree 15 years of Full time education

6 Skills Required For This Role

Communication Problem Solving Excel Unity Networking Accounting