Applied AI Customer Engineer (English, French)
Job Summary
Job Description
- Experience building conversational applications
- Experience with integrations (Python, Node.js, Go, Java)
- Fluent English and French communication
- Up to 50% travel
- Technical pre-sales experience
- Experience with contact center technologies (Avaya, Genesys, etc.)
- Cloud architecture and technologies experience
- RFI/RFP response experience
- Ability to build reusable assets (demos, architecture diagrams)
- Experience working in EMEA
6 skills required
Job Details
Minimum qualifications:
- Experience building conversational applications and contact centre applications
- Experience building integrations using one of more of the following languages: Python, Node.js, Go, or Java.
- Ability to communicate in English and French fluently in order to communicate in this customer-facing sales role.
- Ability to travel up to 50% of the time as required.
Preferred qualifications:
- Experience with contact center technologies and platforms (e.g. Avaya, Genesys, Cisco, Mitel, Twilio, Liveperson, etc.) or Cloud Contact Center solutions.
- Experience with modern cloud architectures and technologies.
- Experience in responding to Request for Information (RFI)/ Request for Proposal (RFP).
- Ability to build reusable assets like demos and high level architecture as part of training and enablement programs.
About the job
The Customer Engagement Suite with Google Applied AI delights customers with an end-to-end application that combines our most advanced conversational AI, with multimodal and omnichannel functionality to deliver exceptional customer experiences at every touchpoint.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Oversee technical pre-sales activity in establishing technical viability and fit for customers with the Applied AI suite (including conversational agents, agent assist, conversational insights and Google CCaaS).
- Build and nurture a community of AI partners and practitioners for Applied AI across EMEA.
- Represent EMEA customers, partners and field to influence product direction.
- Partner with Customer Engineering leaders, Product leaders, Sales strategy, Developer Advocates and executive leadership to execute the Applied AIt strategy.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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