Assistant Manager – Data Research

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month.
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.

A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions.

We at The Data Research team is dedicated to providing the most accurate caller ID and message ID information possible. We thoroughly research data from various sources and strive to build long-term trust with our users.

As a Assistant Manager – Data Research you will manage the end-to-end data enrichment lifecycle ranging from research and validation to analysis and automation.we are seeking a highly motivated, detail-oriented, and hands-on to lead our data research team.

The ideal candidate will have experience leading teams involved in large-scale data operations and should possess a good command of efficiency and accuracy in data handling. This is a hybrid role that requires a blend of operational execution, technical curiosity, and team management.

What you bring in: :

• Bachelor's degree in any discipline
• Minimum 8 years of total experience, with 3+ years in a managerial or assistant manager-level role handling Customer support data operations.
• Proven experience in handling large volumes of structured and semi-structured data.
• Strong analytical and problem-solving skills with an eye for process optimization and detail orientation.
• Ability to translate business problems into data solutions and present insights with clarity.
• Excellent communication skills both written and verbal with the ability to work cross-functionally.
• Solid understanding of data cleansing, enrichment, normalization, and validation practices

The impact you will create::

• Lead with empathy and clarity: Mentor and manage team members by providing direction, support, and regular feedback to encourage a high-trust, high-performance culture.
• Strong interpersonal skills with a passion for coaching, motivating, and developing people.
• Address team issues proactively and empathetically, acting as a bridge between the team and leadership.
• Resolve conflicts constructively, ensuring team harmony and fairness in task assignments.
• Encourage collaboration and knowledge sharing through peer learning, shadowing, and buddy systems.
• Foster a positive, inclusive, and safe work culture where feedback flows openly and constructively.
• Scale data operations effectively, create and maintain reliable research methods utilising both manual and semi-automated approaches.
• Collaborate cross-functionally with product, engineering, support, and analytics teams to ensure data needs align with business goals
• Monitor, evaluate, and enhance data quality by identifying gaps, inconsistencies, and outdated information; implement processes to drive continuous improvement.
• Analyze large and complex datasets to uncover patterns, and insights with good data visualization knowledge
• Ensure the team adheres to data privacy, compliance, and security standards, especially when working with sensitive or user-generated data.

It would be great if you also have::

• Hands-on experience with Power BI, Tableau, Google Data Studio, or similar data visualization tools.
• Familiarity with web scraping tools, data APIs, or automation platforms.
• Working knowledge of Python, SQL, Excel (advanced formulas/macros) or similar tools to support data manipulation and task automation
• Six Sigma certification (Green Belt or higher) is a strong plus.

Life at Truecaller - Behind the code: https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

This position is based in Bangalore, India.

We only accept applications in English.

What we offer:

• A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges.
• Office life: We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone!

Come as you are: Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.