Job Description
The Assistant Manager - Security at Novotel Hyderabad Airport supervises and coordinates security associates, ensuring compliance with rules and regulations. Responsibilities include monitoring shift activities, overseeing patrols, and managing security systems. The role involves people management, customer query resolution, and team training on safety. The manager reports incidents to the Safety & Security Manager and ensures operational efficiency, including frisking employees and enforcing parking rules. This position requires strong communication, integrity, and the ability to react calmly to situations.
Good To Have:
- Certificates in National Skills Recognition System
- CPR
- First Aid Management
- Basic Fire Fighting
Must Have:
- Supervise, instruct and coordinate the activities of Security Associates.
- Monitor and arrange shift activities according to schedule requirements and team availability.
- Ensure all personnel are present & have assumed their duties.
- Be thoroughly familiar with the entire property & cognizant of areas requiring attention.
- Serve as a principal source of information on security and parking operations rules.
- Ensure compliance with established rules and regulations.
- Report matters affecting Novotel Hyderabad Airport interests to Management.
- Provide effective support to the team for efficient services.
- Respond to customer queries by resolving issues timely and efficiently.
- Ensure the team is trained on all safety provisions.
- Motivate and develop the team for smooth department functioning and teamwork.
- Keep Safety & Security Manager informed of noteworthy incidents or conditions.
- Oversee employee work and ensure proper patrolling.
- Frequently check fire and security systems for proper operation and troubleshoot.
- Operate and monitor control panels, alarms, and related security equipment.
- Identify and report operational problems, initiate corrective action, assist with diagnosis.
- Inspect the various security posts.
- Frisk any employee for security purposes (gender-specific).
- Patrol assigned area, check for suspicious occurrences, enforce parking rules.
- Provide work guidance, instruction, or orientation to Security Associates.
Company Description
Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres.
GENERAL INFORMATION
Address – Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108
Telephone number: +91 (0) 40 6625 0000
Website: https://all.accor.com/hotel/6687/index.en.shtml
Job Description
Primary Responsibilities
- Supervise, instruct and coordinate the activities of Security Associates.
- Monitor and arrange shift activities according to schedule requirements and team availability.
- Ensure all personnel are present & have assumed their duties. Continuously monitor & oversee the operations.
- To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
- Serve as a principal source of information on rules and procedures governing security and parking operations.
- Ensure compliance with established rules and regulations.
- Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that the team is trained on all safety provisions.
- Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.
Operational Management
- Keep the Safety & Security Manager informed of any noteworthy incidents or conditions, disciplinary problems or any information deemed helpful to the performance of the Security Department.
- Oversee the work of all employees and ensure that areas are being properly patrolled.
- Frequently check fire and security systems for proper operation. Be able to troubleshoot security system and retrieve necessary information.
- Operate and monitor control panels, alarms and related security equipment.
- Identify and report operational problems and hence initiate corrective action and assist with diagnosis and correction of the problems.
- To inspect the various security posts
- To frisk any employee for security purpose. ( All male employee to be frisked by male guards and lady employees to be frisked by lady guards only)
- Patrol the assigned area & check for suspicious occurrences and also ensure that the parking rules and regulations are enforced.
- To provide work guidance, instruction, or orientation to the Security Associates.
Qualifications
Knowledge and Experience
- Secondary / High school education / Graduation
- Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting will be advantageous
- Minimum 2 - 3 years of relevant experience in a similar capacity
- Good reading, writing and oral proficiency in English language
- No criminal record
Competencies
- Good communication skills
- Must be able to maintain confidentiality at all times
- Honest with a high level of integrity
- Ability to remain calm and react fast to situations
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
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