Assistant Resort Amusements Manager

1 Week ago • All levels • Operations

Job Summary

Job Description

The Assistant Resort Amusements Manager at Blue Dolphin Holiday Park supports the Arcade Manager in the daily operations of a busy arcade. Responsibilities include overseeing the team, ensuring smooth business operations, handling customer queries and complaints, managing schedules (including holidays and sick leave), secure cash handling, assisting with recruitment and training, covering staff shortages, maintaining high customer service standards, managing departmental initiatives within budget and time constraints, and applying market trends to purchasing and inventory decisions. The role requires excellent communication skills and a positive attitude.
Must have:
  • Team management
  • Customer service
  • Cash handling
  • Recruitment support
  • Initiative management
  • Inventory management
Perks:
  • 33 days annual leave including bank holidays
  • Birthday Leave
  • Recommend a friend scheme
  • Recognition scheme
  • Wellbeing initiatives
  • Enhanced family friendly policies

Job Details

We are looking for an Assistant Arcade Manager who has a positive can-do attitude with excellent communication skills to support the Arcade Manager in the day to day running of a busy arcade. The main function of this role is to oversee the team and ensure the business operations run smoothly. Moreover, you need to be able to handle customer queries and grievances in a professional manner, escalating where necessary.

Overview of the Assistant Arcade Manager role
• Organising team schedules, including booking holidays and managing sick leave.
• Handling cash securely.
• Support the Arcade Manager with recruitment and training.
• Supporting your team when there are staff shortages or absences.
• Guarantee high and consistent standards of customer service.
• Manage various department specific initiatives, ensuring these are completed within the scope, time, and budget.
• Applying knowledge of emerging and consistent trends to inform purchase and inventory decisions.

Benefits:
• 33 days annual leave including bank holidays
• Birthday Leave (extra day off for your birthday)
• Recommend a friend scheme – put forward a friend to work for us to earn a bonus (subject to T&C’s)
• Recognition scheme awarded each quarter and annually
• Wellbeing initiatives
• Enhanced family friendly policies

Working hours
• 40 hours per week
• Including weekend and evening work

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