Assistant Store Manager

3 Months ago • All levels • Operations

Job Summary

Job Description

The Assistant Store Manager at Disney Store is responsible for supporting the Store Manager in all aspects of store operations. This includes managing sales, inventory, payroll, and staff development. Responsibilities involve analyzing performance, creating improvement plans, and executing strategies to meet sales targets. The role demands strong leadership, excellent communication, and a guest-centric approach. Other duties encompass staff scheduling, training, performance evaluations, cash management, and collaborating with developers and regional managers. The ideal candidate possesses extensive retail management experience, preferably with a focus on consumer goods and a demonstrated ability to lead and mentor a team of at least 10 people.
Must have:
  • 10+ years retail management experience
  • Lead and mentor teams of 10+
  • Strong leadership & communication
  • Excellent guest service skills
  • Sales & inventory management
  • Problem-solving & conflict resolution
  • Native Japanese, business level English

Job Details

Job Summary:

Job Summary: 

  • 店舗運営管理(売上管理、在庫管理、人件費管理、人材育成、など)

 Responsibilities:

  • 店舗売上目標の数値管理、および売上目標達成のためのアクション実行
  • ストアマネジメントメンバーおよびキャストへの適切な業務指示。および適切な指導
  • 店舗運営改善のための課題点分析、改善計画立案、および改善アクションの実行
  • 本社からの指示に基づく適切な商品在庫管理
  • デイリー売上計画および人件費計画に基づく適切なキャスト勤務シフトの計画および管理
  • ゲストサービス、ビジュアルマーチャンダイジング、およびオペレーションの質の継続的向上
  • 店舗売上計画および人件費計画に合わせた新規キャスト採用計画の立案と実行
  • クオリティの高いゲストサービスを実現するためのキャストへの効果的なトレーニングの実施
  • キャストのパフォーマンス評価および適切なフィードバック
  • 次世代リーダー人材の育成
  • 適切な店内キャッシュマネジメント(売上金、釣銭金、ペティキャッシュ、金券類の管理)
  • ディベロッパーとの店舗運営に関する連絡・折衝業務
  • 店舗在庫棚卸し業務の実行、および在庫ロス・不正防止
  • ストア内トラブルの未然防止、および発生した問題への対応
  • ゲストクレーム対応、およびフォローアップ
  • 地区担当マネージャー及び本社関連部署との密接なコミュニケーション
  • その他、店舗運営に関する業務全般

 Requirement:

  • 消費財小売ビジネスにおける店長業務経験
  • 10名以上の店舗マネジメント経験
  • 小売ビジネスに対する強い興味とパッション
  • 自ら率先して行動して部下を導くリーダーシップ
  • 高いゲスト志向、および自ら適切にキャストを指導できる高いゲストサービススキル
  • 論理的な思考を持ち、自らの考えを正しく効果的に伝えることができる高いコミュニケーション能力
  • 困難な状況においても課題解決にチャレンジできる、前向きさと明るさ
  • 多様なチームメンバーに対する効果的なフィードバックとコーチング
  • 自らの言動に誠実であること
  • 全国転勤が可能であること
  • 日本語ネイティブレベル
  • ビジネスレベルの英語力あれば尚可

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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