Associate Office Services Representative - Front Desk Reception

1 Month ago • All levels • Administrative • $42,000 PA - $57,993 PA

Job Summary

Job Description

The Associate Office Services Representative at Nintendo of America will be responsible for maintaining the front desk, ensuring security by monitoring visitors, answering and routing calls, preparing badges, and greeting/directing visitors. They will also update the phone extension database, provide customer support, organize materials, maintain departmental resources, compile reports, and operate office equipment. This role requires strong customer service skills, MS Office proficiency (Excel, Word, Outlook), and excellent written and verbal communication. The position is on-site in Redmond, WA.
Must have:
  • Excellent customer service skills
  • MS Office proficiency (Excel, Word, Outlook)
  • Strong communication skills
  • Maintain front desk security
  • Manage visitor access
Perks:
  • Semi-annual discretionary performance bonus
  • Comprehensive benefits package (medical, dental, vision, 401k, paid time off)

Job Details

Nintendo of America Inc.
   

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including MarioDonkey KongThe Legend of Zelda, Metroid, Animal CrossingPikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

   

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at .

   

Job Summary: This role is under the Real Estate department, on the Office Services team. The Assoc Office Services Rep will maintain security at the front desk by monitoring visitors, answering and routing incoming telephone calls, preparing badges, greeting and directing visitors and updating and maintaining the phone extension database.

  

DESCRIPTION OF DUTIES:
  • Answers incoming telephone calls, determines purpose of call as needed, and routes callers appropriately.
  • Greets and directs visitors in a friendly and welcoming manner.
  • Maintains security by monitoring visitors in the lobby and preparing visitor badges.
  • Updates personnel and phone extension database.
  • Proactively assists customers by providing information, support and services.
  • Organizes materials and information to meet customer needs.
  • Maintains departmental lists, databases and resource materials.
  • Compiles and prepares reports.
  • Operates and maintains office equipment 

SUMMARY OF REQUIREMENTS:
  • Customer service or related experience; strong customer service abilities.
  • MS Office proficiency (Excel, Word & Outlook required).
  • Strong written and verbal communication skills including knowledge of professional grammar, punctuation, and spelling.
  • Basic administrative, customer service or technical support skills to perform routine tasks.
  • High school diploma or equivalent

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role
  
This position is ONSITE in Redmond, WA, and not open to remote status at this time.
   
This position includes a base pay range of $20.29 - $27.88 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our  for more benefits information. 
   
#LI-Onsite 
  

JOB DATE: January 30, 2025

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About The Company

Nintendo's mission is to put smiles on the faces of everyone we touch. We do so by creating new surprises for people across the world to enjoy together. We've forged our own path since 1889, when we began making hanafuda playing cards in Kyoto, Japan. Today, we’re fortunate to be able to share our characters, ideas and worlds through the medium of video games and the entertainment industry.


Nintendo of America, established in 1980 and based in Redmond, Washington, is a wholly owned subsidiary of Nintendo Co., Ltd. We are committed to delivering best-in-class products and services to our customers and to investing in the well-being of our employees as part of the global Nintendo family.


For more information about Nintendo please visit www.nintendo.com.

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (On-Site)

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Redmond, Washington, United States (On-Site)

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Redmond, Washington, United States (Hybrid)

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