Associate I, Claims

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

The Associate I, Claims will be responsible for providing customers and sales representatives with high quality, individualized support by processing death claims and service requests for Life and Annuity Insurance contracts. The Claims Analyst will effectively communicate and correspond with external and internal customers. You will conduct research and analysis to ensure successful outcomes when complexities arise. The Claims Analyst will deliver accurate and prompt resolution of any issues that arise, and effectively communicate necessary information to the customers, sales representatives or client by both verbal and written communication

WHAT YOU’LL DO: 

• Process death claims for Life and Annuity Insurance contracts. Review all information and documents received with the claim submission, validate all details, ensure accuracy and completeness of documents, perform rule based payout calculation, and identify outliers to enable accurate processing.
• Review and verify information including nominee details, relationship, names, addresses, banking details, and other data when reviewing claim submissions.
• Perform thorough due diligence and process transactions with an extremely high degree of accuracy.
• Adhere to client specific guidelines, policies, US state & federal guidelines when facilitating claim processing.
• Evaluate insurance policy coverage and calculate respective claim amount.
• Keep track of policy records and perform data entry to maintain accurate client information.
• Ability to spot fraudulent claims, handle exceptional situations, identify red flags, and perform calculations based on nominees shareholding patterns.
• Answers incoming calls and completes outgoing calls as needed.
• Accurately and timely completion of service requests related to contract level transactions and providing confirmation of contract level information.
• Researches and analyzes issues in order to ensure successful outcomes and or resolution.
• Develops relationships with clients and customers by becoming a dedicated resource.
• Ensures high quality and consistency to customers by processing and servicing.
• Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery.

 WHAT YOU’LL NEED: 

• High school diploma or equivalent required, college degree preferred.
• Prior experience of working in a Life and Annuities insurance business.
• 1 year of claims processing experience that required focus on quality including attention to detail, accuracy, and accountability.
• Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software.
• Demonstrated and effective oral, written and interpersonal communication skills.
• Ability to work effectively with other internal teams and associates.
• Incumbents must be able to work required overtime.
• Work history which demonstrates personal growth and aptitude for advancement.

WHAT’S IN IT FOR YOU?  

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website.  We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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