Associate Onboarding Consultant – Onboarding Support (Backend | Non-Voice Process)

1 Week ago • 2-4 Years • Backend Development

Job Summary

Job Description

We are looking for a detail-oriented Associate Onboarding Consultant to join our Onboarding Support team. This is a non-voice backend role focused on ensuring a smooth and seamless onboarding experience for our new customers. You’ll be working behind the scenes to support internal stakeholders and processes that set our clients up for success on the Toast platform.
Must have:
  • Execute critical onboarding tasks and workflows.
  • Utilize tools such as Salesforce, Zendesk, JIRA, and Asana to track progress.
  • Collaborate with global teams to troubleshoot onboarding issues.
  • Maintain and meet defined SLAs.
  • Identify process improvement opportunities.
  • Document onboarding updates and communicate effectively with internal teams.
Perks:
  • Hybrid work model
  • Dynamic, inclusive culture
  • Continuous learning & development opportunities
  • Exposure to global operations

Job Details

Associate Onboarding Consultant – Onboarding Support (Backend | Non-Voice Process)

🕒 Shift Timings: 6:00 PM – 3:00 AM (Night Shift) | Rotational Shifts (Including UK/US time zones)

Role Overview

We are looking for a detail-oriented Associate Onboarding Consultant to join our Onboarding Support team. This is a non-voice backend role focused on ensuring a smooth and seamless onboarding experience for our new customers. You’ll be working behind the scenes to support internal stakeholders and processes that set our clients up for success on the Toast platform.

Key Responsibilities

  • Execute critical onboarding tasks and workflows in coordination with cross-functional teams.
  • Utilize tools such as Salesforce, Zendesk, JIRA, and Asana to track progress and manage tasks.
  • Collaborate with global teams to troubleshoot onboarding issues and support new product rollouts.
  • Maintain and meet defined SLAs while managing multiple priorities efficiently.
  • Identify process improvement opportunities and contribute to ongoing optimization efforts.

**Document onboarding updates and communicate effectively with internal teams (written/email-based).

**

Required Qualifications

  • 2–4 years of experience in backend customer support, onboarding, or operational support roles.
  • Proficient in Microsoft Excel, SAP, and Google Workspace (Docs, Sheets, Slides, etc.).
  • Experience using CRM or ticketing tools such as Salesforce, Zendesk, and JIRA.
  • Excellent written and verbal communication skills (for internal collaboration).
  • Strong analytical, problem-solving, and multitasking abilities.

**Willingness to work night shifts (US time zones).

**

Perks & Benefits

  • Hybrid work model
  • Dynamic, inclusive culture
  • Continuous learning & development opportunities

**Exposure to global operations

**

Similar Jobs

IGT - QA Technician III

IGT

West Greenwich, Rhode Island, United States (On-Site)
7 Months ago
Greenworks Sunrise Global Marketing - Human Resource Manager

Greenworks Sunrise Global Marketing

Morristown, New Jersey, United States (On-Site)
1 Month ago
Nice - Solutions Engineer, Connectivity - EMEA

Nice

United Kingdom (Remote)
1 Month ago
Stord - Area Manager I

Stord

Blaine, Washington, United States (On-Site)
2 Years ago
Indus Insights - IT Manager / Senior Manager

Indus Insights

Gurugram, Haryana, India (Hybrid)
10 Months ago
Wildlife Studios - Backend Engineer

Wildlife Studios

São Paulo, State Of São Paulo, Brazil (On-Site)
1 Month ago
Paytm - Backend Technical Lead

Paytm

Noida, Uttar Pradesh, India (Remote)
1 Month ago
Semgrep - Senior Software Engineer, Backend Code Team

Semgrep

San Francisco, California, United States (On-Site)
1 Month ago
Genpop interactive - Senior Software Engineer (Backend)

Genpop interactive

(Remote)
11 Months ago
Abnormal Security - Software Engineer II - Back End (Engineering Effectiveness)

Abnormal Security

Bengaluru, Karnataka, India (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Nintendo - Sr Product Experience Analyst (Bilingual Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
Electronic Arts - Senior People Ops Coordinator

Electronic Arts

Hyderabad, Telangana, India (Hybrid)
1 Month ago
Ion - Internal Audit & Compliance Manager

Ion

Milan, Lombardy, Italy (On-Site)
10 Months ago
GHX - Customer Support Analyst III

GHX

Hyderabad, Telangana, India (On-Site)
4 Weeks ago
Aspire - Channel Partnerships Intern

Aspire

Singapore, Singapore (Hybrid)
1 Month ago
Assystems - Technicien Electrotechnique H/F

Assystems

Dijon, Bourgogne-Franche-Comté, France (On-Site)
9 Months ago
Universal Music Group - Manager, Graphic Design

Universal Music Group

Santa Monica, California, United States (On-Site)
1 Month ago
Thales - Soldering Technician

Thales

Glasgow, Scotland, United Kingdom (On-Site)
2 Months ago
UPF Industries  - OT Field Service Technician

UPF Industries

Bartow, Florida, United States (On-Site)
4 Weeks ago
Tesla - Maintenance Technician

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Chennai, Tamil Nadu, India

BlueJeans - Lead Software Engineer - Windows App Development

BlueJeans

Bengaluru, Karnataka, India (On-Site)
10 Months ago
Zones - Senior Application Support Engineer

Zones

Hyderabad, Telangana, India (On-Site)
5 Months ago
Tekion Corp - Design Operation Specialist II

Tekion Corp

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Netomi - Lead UX Designer

Netomi

Gurugram, India (Remote)
6 Months ago
Tekion Corp - Manager, Product Design

Tekion Corp

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Toast - Senior Software Engineer - Backend (Java)

Toast

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Litmus - Senior QA Test Engineer

Litmus

Pune, Maharashtra, India (On-Site)
3 Months ago
Veeam Software - Platform Engineer

Veeam Software

Pune, Maharashtra, India (Hybrid)
3 Months ago
Virtusa - Data Scientist

Virtusa

Andhra Pradesh, India (On-Site)
10 Months ago
Comscore - Systems Engineer

Comscore

Pune, Maharashtra, India (On-Site)
1 Year ago

Get notifed when new similar jobs are uploaded

Backend Development Jobs

Aera Technology - Senior Software Engineer Backend

Aera Technology

Cluj-Napoca, Cluj County, Romania (Hybrid)
1 Month ago
eBay - Sr. MTS, Software Engineer (Backend)

eBay

San Jose, California, United States (Hybrid)
2 Months ago
Stepico - Node.js Developer

Stepico

(Remote)
4 Months ago
Wildlife Studios - Senior Backend Engineer - Python

Wildlife Studios

São Paulo, Brazil (On-Site)
1 Month ago
OAO INFO INDIA - Magento/Laravel Developer

OAO INFO INDIA

Pune, Maharashtra, India (On-Site)
5 Months ago
Pay2 - Senior Backend Engineer

Pay2

Gurugram, India (On-Site)
3 Months ago
Windranger - Node.js Engineer

Windranger

Singapore (Remote)
1 Month ago
Genies.io - Engineering Manager, Backend

Genies.io

Los Angeles, California, United States (On-Site)
1 Month ago
favorited - Senior/Staff Software Engineer (Backend)

favorited

Santa Monica, California, United States (On-Site)
1 Month ago
Cred - Backend Developer - Data Platform

Cred

Bengaluru, Karnataka, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Dublin, County Dublin, Ireland (Hybrid)

New York, United States (Hybrid)

Brisbane, Queensland, Australia (Hybrid)

Oxnard, California, United States (On-Site)

Dallas, Texas, United States (Remote)

Tarpon Springs, Florida, United States (On-Site)

Torrance, California, United States (Hybrid)

San Antonio, Texas, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Toast

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug