Associate Site Reliability Engineer

About the Role:

We are seeking a highly skilled Associate Site Reliability Engineer (SRE) to join our team. As an SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our cloud-based infrastructure. You will collaborate closely with development, operations, and other teams to implement and maintain efficient and resilient systems.

We are the SRE Frontline Team of CyberArk. Our group ensures the health and performance of system and services is optimal using monitoring tools and dashboards. Our goal is to maintain a scalable, fault-tolerant, high-load, distributed system. We are searching for an outstanding SRE expert who is responsible for driving and improving the Incident Management processes and goals for Site Reliability teams, with a focus on triaging and ensuring the reliability, performance, and scalability of CyberArk’s SaaS services and underlying AWS infrastructure. This role involves a combination of technical expertise, documentation, and collaboration to meet the organization's reliability and availability goals. 

Responsibilities:

• Incident Management, Monitoring and Alerting: Drive incident response processes and troubleshoot complex issues, ensuring timely resolution of outages. Establish monitoring, logging, and alerting best practices using tools like Datadog, Site24x7 etc
• Tooling and Automation: Build essential tooling to improve reliability of systems and automated remediation of issues.  
• Be a part of the on-call rotation 365x24x7. 
• SOP Documentation: Create and maintain documentation for infrastructure, processes, and incident management protocols.
• Understanding of Infrastructure as Code (IaC) tools such as Terraform and Ansible to automate the provisioning, configuration, and deployment processes.
• Attend all training programs and complete all tasks set by the supervisor and assist other trainees wherever possible. 
• Cloud Platform Expertise: Hands-on with AWS cloud services, including EC2, S3, VPC, RDS, EKS, ECS, CF and more.
• CI/CD Pipelines: Fair understanding of CI/CD pipelines using tools like Jenkins.
• Monitoring and Alerting: Hands-on experience with monitoring and alerting tools like ELK, Datadog, CloudWatch, Grafana etc to proactively identify and resolve issues.
• Performance Tuning: Continuously optimize system performance, identify bottlenecks, and implement strategies to improve scalability and efficiency.
• Cost Optimization: Identify and implement strategies to reduce cloud costs while maintaining performance and reliability.
• Security Best Practices: Adhere to security best practices and implement measures to protect infrastructure and data from vulnerabilities and threats.
• Collaboration and Communication: Work effectively with cross-functional teams to understand business requirements and provide technical guidance.

#IL-MP01

Required Skills and Experience:

• 2-3 years of experience as a Site Reliability
• Strong proficiency in AWS cloud services like EC2, S3, VPC, RDS, EKS, ECS, CloudFormation and more. AWS Certification helps.
• Good Logical, Analytical and Problem-solving skills. 
• Strong communication skills and Ability to work in shifts (24x7).
• Strong scripting skills (Python, PowerShell, CDK, Shell scripting).
• Understanding of infrastructure as code tools (Terraform, Ansible) and AWX Tower for Ansible automation.
• Knowledge of containerization (Docker) and orchestration platforms (Kubernetes).
• Expertise in CI/CD pipelines and automation tools (Jenkins, GitHub).
• Exposure to monitoring and alerting tools (CloudWatch, Datadog, ELK, Grafana, Site24x7).
• Documenting SOP and RCAs.
• Understanding of security best practices and compliance standards. Security Certification is a plus.