Associate Solutions Engineer

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Role

Decagon is looking for an Associate Solutions Engineer to join our growing team and play a key role in supporting the delivery of AI-powered solutions for enterprise customers. In this early-career role, you’ll work closely with senior Solutions Engineers, Account Executives, and Product teams to help articulate Decagon’s value, support technical evaluations, and contribute to customer success during pre-sales engagements.

This is a unique opportunity to gain hands-on experience at the intersection of AI, enterprise technology, and go-to-market strategy—ideal for a technically curious and business-savvy individual looking to grow into a strategic solutions role.

You May Be a Good Fit If You:

• Have 1–2 years of experience in a customer-facing role such as solutions consulting, technical support, product specialist, or pre-sales engineering.

• Are eager to collaborate with Account Executives to understand customer pain points and assist in identifying tailored solutions that drive value.

• Are comfortable learning and using technical tools to build basic product demonstrations, leveraging Decagon’s platform to align with customer use cases.

• Have strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.

• Thrive in a fast-paced, collaborative environment, and are excited to learn from experienced team members while contributing to real customer projects.

• Have a basic understanding of enterprise go-to-market (GTM) processes, CRM systems, or revenue operations workflows.

Even better if you:

• Experience in high-growth startup environment