AVP Account Manager

About Digitap.ai:

DIGITAP.AI is an Enterprise SaaS company providing high-tech advanced AI/ML and Alternate Data Solutions to new-age internet-driven businesses for reliable, fast, and 100% compliant Customer Onboarding, Automated Risk Management, and other Value-Added Services. Our proprietary Machine Learning Algorithms deliver industry-leading success rates. We partner with top digital lenders in India, bringing deep expertise in Fintech Product & Risk Management, Fraud Detection, and Risk Analytics.

Role Overview:

We seek an AVP – Account Management with 12+ years of experience to own and scale relationships with our most strategic customers. The ideal candidate will have a proven track record in SaaS account management, revenue growth, and customer retention, with the leadership skills to drive long-term partnerships.

Key Responsibilities (KRA):

• Strategic Client Relationships: Act as the primary executive contact for key accounts, fostering trust and alignment with C-level stakeholders.
• Revenue Expansion: Identify and execute upselling/cross-selling opportunities to maximize account value.
• Customer Success: Proactively address challenges, ensure high satisfaction, and minimize churn through data-driven engagement.
• Account Planning: Develop and implement tailored account strategies to deepen engagement and ROI.
• Cross-Functional Leadership: Collaborate with Sales, Product, and Support teams to deliver exceptional client outcomes.
• Data-Led Decision Making: Leverage analytics to anticipate customer needs and align Digitap.ai’s solutions.
• Contract Leadership: Own renewal negotiations and commercial terms to sustain and grow partnerships.

Skills & Qualifications:

• Experience: 12+ years in Key Account Management, Customer Success, or Enterprise Sales, with a focus on SaaS/Fintech/B2B tech.
• Leadership: Proven ability to mentor teams and influence senior stakeholders.
• Communication: Exceptional negotiation, presentation, and relationship-building skills.
• Analytical Rigor: Ability to interpret customer data and market trends for strategic growth.
• Technical Acumen: Understanding of SaaS models, APIs, and enterprise software workflows.
• Ownership: Self-driven with a track record of owning high-value accounts end-to-end.