Outscal Logooutscal logo

AWS Support Engineer I

1 Day ago • 1-2 Years • Administrative

Job Summary

Job Description

This role requires a proactive L1 Support Engineer to provide first-line technical support for Windows and Linux operating systems on AWS VMs. Responsibilities include monitoring AWS environments, troubleshooting OS issues, applying system patches, ensuring system performance and security, assisting customers, and maintaining operational standards. The ideal candidate will have basic AWS skills, experience with OS management and patching, and a passion for cloud technologies. This entry-level position involves incident response, system administration tasks like deploying and configuring AWS resources and conducting system patching, knowledge base management, customer interaction, and adherence to security best practices.
Must have:
  • Strong understanding of Windows and Linux OS
  • Proficiency in basic Windows and Linux administration
  • Experience with OS patching processes
  • Familiarity with AWS core services (EC2, S3, VPC, IAM)
  • Troubleshooting OS-level issues in cloud environments
  • Excellent communication and problem-solving skills
Good to have:
  • AWS Certified Cloud Practitioner
  • Microsoft Technology Associate (MTA)
  • RHEL Linux or equivalent certification

Job Details

Job Description: AWS Support Engineer (Windows/Linux on AWS)

Job Title: AWS Support Engineer

Job Overview :

We are seeking a proactive L1 Support Engineer to deliver first-line technical support for Windows and Linux operating systems hosted on AWS virtual machines (VMs). In this role, you will monitor AWS environments, troubleshoot OS issues, apply system patches, and ensure the performance, availability, and security of Windows and Linux systems. Leveraging basic AWS skills, you will assist customers and uphold operational standards in a cloud environment. This position is perfect for an entry-level professional passionate about cloud technologies, OS management, and patching.

 Key Responsibilities

 Monitoring and Incident Response:
 Monitor AWS environments (EC2 instances hosting Windows and Linux VMs) for performance, availability, and OS-specific issues, including patch status.
Respond to alerts related to Windows and Linux system health (e.g., CPU, memory,disk usage, unpatched vulnerabilities) and take corrective actions.
Escalate complex OS, patching, or AWS issues to L2 support or senior engineers as needed.

 System Administration:

 Perform basic troubleshooting and maintenance for Windows (e.g., event logs,services) and Linux (e.g., logs, processes) VMs in AWS.
Deploy and configure AWS resources (e.g., EC2 instances) with Windows or Linux OS using predefined templates.
Conduct system patching for Windows (e.g., applying Windows Updates) and Linux (e.g., yum, apt updates) VMs to maintain security and compliance.
Assist with restore operations for Windows and Linux systems hosted in AWS.
 
Knowledge Base Management:
 Contribute to and maintain knowledge base articles specific to Windows and Linux      troubleshooting, OS patching procedures, and AWS-related tasks.
Document patching schedules, troubleshooting steps, and solutions for both Windows and Linux environments.

 Customer Interaction:

 Engage with customers to resolve Windows and Linux OS issues, including patching-related inquiries, effectively and efficiently.
Provide clear, concise explanations of technical issues, such as patching impacts or AWS service interactions.

 Security and Compliance:

 Adhere to security best practices for managing Windows (e.g., timely patching,user access) and Linux (e.g., permissions, SSH, patch updates) systems.
Identify and report potential OS-level security threats or vulnerabilities (e.g.,missing patches) in AWS-hosted VMs.

 Required Skills and Qualifications :

 Technical Skills:
Strong understanding of Windows operating systems (e.g., Windows Server 2016/2019/2022) and/or Linux distributions (e.g., Ubuntu, CentOS, RHEL).
Proficiency in basic Windows administration (e.g., Active Directory, PowerShell) and Linux administration (e.g., command-line tools, Bash scripting).
Experience with basic OS patching processes
Familiarity with AWS core services (e.g., EC2, S3, VPC, IAM) and their integration with Windows and Linux VMs.
Knowledge of troubleshooting techniques for OS-level issues (e.g., high CPU usage,disk failures, patching failures) in cloud environments.
Competence in command-line interfaces and scripting (e.g., PowerShell for Windows patching, Bash for Linux updates).
Understanding of backup and recovery processes for Windows and Linux systems in AWS.

 Soft Skills:

Excellent verbal and written communication skills for customer support and documenting OS and patching processes.
Strong problem-solving and analytical skills to diagnose Windows, Linux, and patching-related issues.
Ability to work independently and collaboratively in a fast-paced, cloud-focused environment.
Customer-focused mindset with a commitment to resolving OS and patching challenges.
 Experience:
1-2 years of experience in IT support, including hands-on work with Windows  and Linux operating systems and OS patching (preferred).
Exposure to AWS or another cloud platform hosting Windows/Linux VMs is an advantage.
 
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
 
Certifications (Preferred):
AWS Certified Cloud Practitioner
Microsoft Technology Associate (MTA): Windows Operating System Fundamentals
RHEL Linux or equivalent Linux certification
 
Additional Requirements
Willingness to work in shifts, if required, to provide 24/7 support for Windows and  Linux systems, including patching windows.
Comfortable with remote collaboration/Mailing tools (e.g., Microsoft Teams, Outlook
undefinedundefinedundefined

Similar Jobs

AGS - American Gaming Systems - Software Engineer II - OS

AGS - American Gaming Systems

Georgia (On-Site)
8 Hours ago
Toptracer - Junior Software Engineer

Toptracer

Stockholm, Stockholm County, Sweden (Hybrid)
2 Months ago
Kaedim - DevOps Engineer

Kaedim

London, England, United Kingdom (On-Site)
6 Months ago
The Walt Disney Company - Senior Systems Engineer

The Walt Disney Company

New York, New York, United States (On-Site)
3 Months ago
hostari - Software Engineer (Remote)

hostari

Makati, Metro Manila, Philippines (Remote)
3 Months ago
Payactiv - Database Developer

Payactiv

Milpitas, California, United States (On-Site)
5 Months ago
OKX - Senior Agent, Customer Service (English)

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
Every matrix - Trading Customer Support Agent

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
2 Weeks ago
Evolution - Procurement Coordinator

Evolution

Medellín, Antioquia, Colombia (On-Site)
6 Months ago
Realworld one - IT Support / Helpdesk Intern

Realworld one

Dallas, Texas, United States (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Innoactive - Software Engineer

Innoactive

(Remote)
3 Months ago
Playrix - Senior Release Support Engineer

Playrix

Armenia (Remote)
5 Months ago
PwC - Senior Associate_Azure Data Engineer_Data & Analytics_Advisory_PAN  India

PwC

Kolkata, West Bengal, India (On-Site)
5 Months ago
Brillio - DB Migration Engineer - R01531207

Brillio

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Revolgy - Senior Cloud Operations Engineer

Revolgy

United Kingdom (Remote)
20 Hours ago
Stake Logic - Java Back-end Developer

Stake Logic

(Remote)
1 Month ago
Eleven Labs - Risk & Compliance

Eleven Labs

United Kingdom (Remote)
6 Days ago
Rivos - SOC Static Timing Analysis Engineer - Full Time

Rivos

Hsinchu, Hsinchu City, Taiwan (On-Site)
5 Months ago
Garena - Senior/Expert Site Reliability Engineer (SRE)

Garena

Singapore (On-Site)
2 Months ago
ByteDance - Production System Engineer, Infrastructure Engineering

ByteDance

Singapore (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Gurugram, Haryana, India

PwC - IN_Senior Manager_CyberArk _Identity management _Advisory_Pan India

PwC

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Eccentric - Product Manager

Eccentric

Mumbai, Maharashtra, India (On-Site)
5 Months ago
Rackspace Technology - Manager, Professional Services Delivery

Rackspace Technology

Gurugram, Haryana, India (Remote)
3 Weeks ago
Beghou Consulting - Lead Digital Marketing Analyst

Beghou Consulting

Pune, Maharashtra, India (On-Site)
4 Months ago
Nielsen Holdings - Sr Treasury consultant-Mumbai/Bangalore

Nielsen Holdings

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
CloudHire - Full Stack Developer - Angular & Node

CloudHire

Haryana, India (Remote)
1 Week ago
Zeta - Senior Software Development Engineer

Zeta

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Dashtoon - Screenplay Writer

Dashtoon

India (On-Site)
8 Months ago
Tesla - Consumer Engagement Manager

Tesla

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Teradata - Senior Product Manager

Teradata

Pune, Maharashtra, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

PwC - Administrateur Fonctionnel P2P

PwC

Casablanca, Casablanca-Settat, Morocco (On-Site)
5 Months ago
Next Level Business Services - SAP HANA XS Consultant

Next Level Business Services

Palo Alto, California, United States (On-Site)
5 Months ago
WildBrain - Accounts Payable Manager

WildBrain

Toronto, Ontario, Canada (Hybrid)
2 Weeks ago
WebMD - Wellness Program Manager- Part Time (Martinez, CA)

WebMD

United States (On-Site)
5 Months ago
Nagarro - SAP PSM Senior Consultant

Nagarro

Germany (Remote)
2 Months ago
Evolution - Regulatory Compliance Licensing Specialist

Evolution

Atlantic City, New Jersey, United States (On-Site)
2 Weeks ago
Tonies - Working Student Controlling & License

Tonies

Düsseldorf, North Rhine-Westphalia, Germany (Hybrid)
1 Month ago
Tonies - Engineering Manager IT Service Desk

Tonies

Düsseldorf, North Rhine-Westphalia, Germany (Remote)
1 Day ago
Bally's Interactive - EUC Engineer

Bally's Interactive

London, England, United Kingdom (Hybrid)
2 Days ago
Voodoo - Payroll and Benefits Officer - Apprenticeship

Voodoo

Paris, Île-de-France, France (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded