Banking Operation Analyst - Claims (German Speaker)
Job Summary
Job Description
We are seeking an analyst to manage Garnishment, Insolvency, and P-Accounts daily, prioritizing the German market. This role involves close collaboration with stakeholders to enhance customer experience in claims processing. The goal is to build an efficient and customer-focused global claims process. You will operate with autonomy, identify workflow inefficiencies, propose solutions, and work on daily tasks with passion. The role also offers opportunities for projects based on your strengths and interests, with a focus on innovation and automation to make a tangible business impact. Fluency in German is essential for incoming and outgoing communications.
Must have:
- Banking Operations experience
- Experience in Claims processes (Garnishment, P-Account, Insolvency)
- Ambitious and committed
- Eager to learn and drive process improvement
- Comfortable with autonomy and fast-paced environment
- Effective time management and prioritization
- Fluent in German and English
- Banking apprenticeship or relevant degree
- Experience with CRM and issue tracking tools
- Proficiency in Excel and Google Sheets
- Team player
Good to have:
- French, Spanish, or Italian language skills
- SQL knowledge
Perks:
- Career growth opportunities
- Personal development budget
- Work from home budget
- Discounts for fitness & wellness
- Language app subscriptions
- Public transportation benefits
- Premium N26 bank account subscription
- Additional annual leave per year of service
- High degree of autonomy
- Access to cutting-edge technologies
- Friendly and diverse team environment
- Relocation package
- Visa support
8 skills required
Job Details
About the opportunity:
We are looking for an analyst that will work on Garnishment, Insolvency and P-Accounts on a daily basis. Those processes are the main priority for the German market. We are in close contact with internal and external stakeholders to provide our customers with the best possible experience when it comes to a claim on their account. Our goal is to build an efficient and customer focused Claims process on a global scale. We are looking for an experienced and motivated professional to carry out processes related to our Claims topics. In this role, you will:
- Work on all processes in your area with a substantial degree of autonomy, and be the first person at hand if any issues arise.
- Detect inefficiencies in the team’s workflows proactively and propose efficient solutions.
- Like to work on daily tasks with passion (Garnishment, Insolvency and P-Account).
- You are also up for projects based on your strengths and interests.
- Your passion for innovation and automation will allow you to make a tangible and credible impact on our business.
- You are fluent in German, most incoming and outgoing communications will be in German -
highly proficient in spoken and written.
What you need to be successful:
Background:
- Your previous experience in Banking Operations will help you thrive in our fast paced environment. Ideally, you have previous experience in Claims processes such as Garnishment, P-Account and Insolvency.
- As an ambitious and committed individual, you are eager to learn and have an urge to drive the improvement and optimisation of our processes.
- You are comfortable working in a highly driven team and with a substantial degree of autonomy in a fast-paced environment.
- You manage time effectively, set priorities and meet deadlines.
- You speak
German and English fluently
(French, Spanish or Italian is a plus!) - You have successfully completed a banking apprenticeship or hold a university degree in business studies (with a major in Banking & Finance) or a related field.
- Your experience with CRM and issue tracking tools (e.g. Salesforce)
- Analytics comes naturally to you, and you know how to handle Excel and Google Sheets. SQL knowledge will be an advantage.
- You are a team player. Obviously. We work hard together, but we have fun along the way.
What’s in it for you:
- Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
- Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
- As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
- Additional day of annual leave for each year of service.
- A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
- A relocation package with visa support for those who need it.
Who we are
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.
Sounds good? Apply now for this position.
Equal Opportunities:
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.
We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com.
Visit our website to learn more about Diversity, Equity, & Inclusion at N26.
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About The Company
N26 AG is Europe’s leading digital bank with a full German banking licence. Built on the latest technology, N26’s mobile banking experience makes managing money easier, more secure and customer friendly. N26 is headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. Founded by Valentin Stalf and Maximilian Tayenthal in 2013, N26 has raised close to US$ 1.8 billion from some of the world’s most renowned investors.
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