Beach Attendant - Food & Beverage
4 Months ago • All levels
Job Description
The Beach Attendant will work as part of a team to provide timely service and ensure smooth operations. They are expected to follow all hotel policies and standard operating procedures related to guest service, operational procedures, and personal appearance. Key responsibilities include delivering friendly and welcoming guest interactions, maintaining professional telephone etiquette, and having a thorough understanding of restaurant and hotel services. The attendant will greet and seat guests warmly, ensure tables are clean and properly set, gather guest feedback, and promptly address any issues. They must also be ready to assist in service as needed. This role emphasizes guest satisfaction and efficient service delivery.
Must Have:
- Teamwork and collaboration with colleagues for efficient service.
- Adherence to hotel policies and procedures for guest service.
- Friendly and welcoming guest interactions at all times.
- Professional telephone etiquette and knowledge of reservation policies.
- Familiarity with restaurant and hotel services offered.
- Greeting and seating guests in a welcoming manner.
- Ensuring tables are clean and properly set before guests are seated.
- To work as a team with colleagues, to ensure timely service and a smooth-running operation.
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
- To perform every guest interaction in a friendly and welcoming manner
- To maintain professional telephone etiquette and a perfect understanding of reservation’s policies and procedures.
- To be completely familiar with the services offered in the restaurant and throughout the hotel.
- To greet and seat guests in the Pool & Beach in a warm and friendly manner and set the tone of welcoming hospitality that will continue during the entire guest experience.
- To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
- To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises.
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