Bilingual Client Technical Support: Russian/English

1 Minute ago • 1 Years +

Job Summary

Job Description

As a member of the Client Technical Support team, you will assist clients with inquiries about trading offerings and act as a liaison. The ideal candidate will be analytical with a knack for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. Responsibilities include providing support to clients through phone, chats, and tickets, technical support for various platforms, troubleshooting and support for web-based offerings, and problem management.
Must have:
  • 1+ years in a client-facing support role.
  • 1+ years of experience with Windows, Mac, and software support.
  • Excellent verbal and written communication skills.
  • Experience working with support ticketing systems.
  • Adaptable to a constantly changing technical environment.
  • Excellent command of written and spoken English & Russian
Good to have:
  • Experience with financial products and services is a plus.
Perks:
  • Company offers a competitive salary, bonus, and stock grant.
  • Retirement plan 401(k) with a company match.
  • Excellent health and wellness benefits.
  • Paid time off and generous parental leave.
  • Daily company lunch allowance and stocked kitchen.
  • Corporate events and sports teams.
  • Education reimbursement and learning opportunities.
  • Modern offices with multi-monitor setups.

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Responsibilities:

  • Providing support to clients through phone, chats, and tickets
  • Technical and functional support for the Interactive Brokers’ platforms
    • Desktop applications (Windows, macOS, and Linux)
    • Mobile applications (Android and iOS)
  • Troubleshooting and support for Interactive Brokers’ web-based offerings
  • Problem management with a focus on wide-scale technical issues

Requirements:

  • Bachelor’s degree, preferred if in a technical field.
  • 1+ years in a client-facing support role
  • 1+ years of experience working with Windows and Mac, software support, connectivity support
  • Excellent verbal and written communication skills and the ability to work effectively in a team environment
  • Experience working with support ticketing systems
  • Adaptable to a constantly changing technical environment
  • Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
  • Experience with financial products and services is a plus.
  • Required excellent command of written and spoken English & Russian 

Company Benefits & Perks

  • Competitive salary, annual performance-based bonus and stock grant
  • Retirement plan 401(k) with a competitive company match
  • Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
  • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
  • Paid time off and a generous parental leave policy
  • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
  • Corporate events, including team outings, dinners, volunteer activities and company sports teams
  • Education reimbursement and learning opportunities
  • Modern offices with multi-monitor setups

Similar Jobs

Extreme Network - Cloud Database Administrator (9466)

Extreme Network

Toronto, Ontario, Canada (Hybrid)
7 Months ago
Synechron - PySpark Developer

Synechron

Bengaluru, Karnataka, India (On-Site)
1 Day ago
NVIDIA - Senior Software Engineer - Build and Deployment Tools

NVIDIA

Bengaluru, Karnataka, India (Hybrid)
3 Months ago
Koombea - Senior Elixir Developer

Koombea

(Remote)
1 Week ago
Daybreak Game Company LLC - Senior Software Engineer, Platform

Daybreak Game Company LLC

San Diego, California, United States (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Aptive - Technical Lead SW Test in Development Engineering

Aptive

Bengaluru, Karnataka, India (Hybrid)
3 Days ago
SmileGate - System Engineer (Private Cloud)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
Zscaler - Principal Software Development Engineer

Zscaler

(Remote)
2 Weeks ago
PhonePe - Site Reliability Engineer

PhonePe

Pune, Maharashtra, India (On-Site)
2 Days ago
The Walt Disney Company - Senior Effects Technical Director

The Walt Disney Company

Sydney, New South Wales, Australia (On-Site)
10 Months ago
Luxoft - Business Analyst - ION

Luxoft

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Ziff Davis - Software Developer

Ziff Davis

(Remote)
1 Week ago
Trend Micro - (Sr.) Software Engineer in Linux

Trend Micro

Taipei City, Taiwan (On-Site)
7 Months ago
NVIDIA - Senior Software Developer, Test and Automation

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Games 24x7 - SDET-1 (MEC)

Games 24x7

Bengaluru, Karnataka, India (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Chicago, Illinois, United States

Axon - Revenue Accountant, Commercial Controllership

Axon

Sterling, Virginia, United States (Hybrid)
2 Weeks ago
Google - Business Systems Analyst, Workday Transformation

Google

Atlanta, Georgia, United States (On-Site)
2 Weeks ago
NVIDIA - Senior System Software Engineer - Triton Inference Server

NVIDIA

Washington, United States (Remote)
2 Months ago
Meta - Manager, Recruiting Services & Operations

Meta

Seattle, Washington, United States (On-Site)
6 Months ago
ByteDance - Senior Site Reliability Engineer - Data Infrastructure (Seattle)

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
Google - Outbound Product Manager, Applied AI, AI/ML

Google

New York, New York, United States (On-Site)
2 Weeks ago
ION - Lead Python Engineer, New York

ION

New York, New York, United States (Hybrid)
7 Months ago
ByteDance - Backend Software Engineer - Global E-Commerce Supply Chain Operation Platform

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
That's No Moon - Senior Lighting Artist

That's No Moon

Los Angeles, California, United States (Remote)
3 Weeks ago
ByteDance - Research Scientist, Infrastructure System Lab

ByteDance

San Jose, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Montréal, Québec, Canada (Hybrid)

Chicago, Illinois, United States (Hybrid)

Singapore (On-Site)

Singapore (Hybrid)

Mumbai, Maharashtra, India (On-Site)

Dublin, County Dublin, Ireland (Hybrid)

Chicago, Illinois, United States (Hybrid)

Chicago, Illinois, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Interactive Brokers

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug