Bilingual Trade Issues

2 Months ago • All levels • Localization

Job Summary

Job Description

As a Bilingual Trade Issues specialist, you will resolve client service issues related to trading platforms, account administration, and financial instruments. Your responsibilities include addressing inquiries on order types, margin calculations, and market operations. You will coordinate with other departments and require strong communication and problem-solving skills. This role is primarily focused on providing excellent client service and requires a deep understanding of financial products and regulations.
Must have:
  • Fluency in Spanish (speaking, reading, and writing)
  • Strong verbal and written communication skills
  • In-depth understanding of financial instruments
  • Bachelor's or Advanced Degree
  • Self-motivated and able to handle tasks
Good to have:
  • Experience in financial services
Perks:
  • Competitive salary, annual performance-based bonus and stock grant
  • Retirement plan 401(k) with competitive company match
  • Excellent health and wellness benefits
  • Paid time off and a generous parental leave policy
  • Daily company lunch allowance and a fully stocked kitchen
  • Corporate events
  • Education reimbursement and learning opportunities
  • Modern offices with multi-monitor setups

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office/2 days remote).

We are seeking several motivated individuals to join our Financial Services Representative team. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

The successful candidate will be motivated, have strong initiative, analytical and methodical. We offer you a position that will both challenge and reward you. We look forward to reviewing your online application.

What will be your responsibilities within IBKR: 

  • Resolve routine and complex client service issues thoroughly and expeditiously, utilizing sound judgment and an emphasis on courtesy.
  • Client inquiries typically encompass a broad array of themes, including:
    • Operability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, including trading modules and analytical tools;
    • Cash deposit and withdrawal activity, position transfers, and account administrative functions.
    • Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic;
    • Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
    • Margin calculations, Commission structure, interest, and fee.
  • Coordinate activities with other local and international Client Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.
  • Client Service is the primary function where calls are predominantly routine but may require deviation from standard screens, scripts, and procedures. The function uses a computerized system for tracking, information gathering, and/or troubleshooting. It requires general knowledge of the organization, products, and/or services to assess needs and suggest solutions.

 Which skills are required:

  • Bachelor's or Advanced Degree 
  • Fluency in Spanish (speaking, reading, and writing)
  • Experience in financial services (e.g., brokerage, banking, trading, exchange, or clearinghouse) preferred but not required.
  • Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email, or online chat.
  • In-depth understanding of the following financial instruments: stocks, securities, options, futures, options on futures, foreign exchange, and fixed income.
  • Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
  • Additional language skills are a plus

To be successful in this position, you will have the following:

  • Self-motivated and able to handle tasks with minimal supervision.
  • Superb analytical and problem-solving skills.
  • Excellent collaboration and communication (Verbal and written) skills.
  • Outstanding organizational and time management skills.

Company Benefits & Perks

  • Competitive salary, annual performance-based bonus and stock grant
  • Retirement plan 401(k) with competitive company match
  • Excellent health and wellness benefits, including medical, dental, and vision benefits, and company-paid medical healthcare premium.
  • Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
  • Paid time off and a generous parental leave policy
  • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snacks
  • Corporate events, including team outings, dinners, volunteer activities and company sports teams
  • Education reimbursement and learning opportunities
  • Modern offices with multi-monitor setups

Similar Jobs

Square - SAP ABAP Consultant (M/F)

Square

Moka, Moka District, Mauritius (On-Site)
2 Weeks ago
Lilith games - Character Concept Lead (Dislyte)

Lilith games

Shanghai, China (On-Site)
2 Weeks ago
sphere entertainment - Benefits Specialist

sphere entertainment

Las Vegas, Nevada, United States (On-Site)
1 Month ago
Toast - Senior Field Marketing Manager, International

Toast

London, England, United Kingdom (Hybrid)
1 Month ago
Nice - Principal Client Services Program Manager

Nice

Johannesburg, Gauteng, South Africa (Hybrid)
1 Month ago
Lionbridge Games - Chinese to German Gaming Translator

Lionbridge Games

(Remote)
4 Months ago
Lilt - Translators FROM GERMAN into Maltese needed

Lilt

Valletta, Malta (Remote)
3 Months ago
NSUS Group - Live Chat Support (Bilingual)

NSUS Group

Toronto, Ontario, Canada (On-Site)
1 Month ago
Nintendo - Associate Localization Specialist - Spanish

Nintendo

Redmond, Washington, United States (Hybrid)
4 Months ago
Nintendo - Localization Editor

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - Treasury Support Associate

PwC

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
10 Months ago
beghou consulting - Associate Manager, Patient Solutions

beghou consulting

Boston, Massachusetts, United States (Hybrid)
2 Months ago
Crunchyroll - Principal Product Manager, Discovery & Engagement

Crunchyroll

San Francisco, California, United States (On-Site)
5 Months ago
Nagarro - Associate Principal Engineer, Delivery

Nagarro

(On-Site)
9 Months ago
HYCU - Business Systems Operations Manager (Sales Operations)

HYCU

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
WongDoody - Motion Designer

WongDoody

Seattle, Washington, United States (Hybrid)
1 Month ago
Nintendo - Senior Manager, Influencer Marketing

Nintendo

Redmond, Washington, United States (Hybrid)
1 Year ago
Palo Alto Networks - Consulting Director, Proactive Services, Cyber Threat Intelligence (Unit 42)

Palo Alto Networks

Bavaria, Germany (Remote)
2 Months ago
Accenture - Supply Chain Planning & Analytics Associate Manager

Accenture

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Whatnot - Benefits Lead

Whatnot

Los Angeles, California, United States (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Fort Lauderdale, Florida, United States

UPF Industries  - Moffett Truck Driver

UPF Industries

Athens, Alabama, United States (On-Site)
2 Months ago
bytedance - Network Software Development Engineer, Programmable Network - San Jose

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Tavus - AI Researcher (Perception)

Tavus

San Francisco, California, United States (Remote)
2 Weeks ago
Crunchyroll - Business and Legal Affairs, Senior Manager

Crunchyroll

New York, New York, United States (On-Site)
7 Months ago
bytedance - Software Engineer Graduate (Unity Engine - PICO)

bytedance

San Jose, California, United States (On-Site)
3 Months ago
hogarth - Business Affairs Manager

hogarth

New York, United States (Hybrid)
2 Months ago
Social Discovery Ventures - Product Analyst

Social Discovery Ventures

Georgia, United States (Remote)
2 Weeks ago
Skydance - Senior Graphics Engineer II

Skydance

Los Angeles, California, United States (Hybrid)
4 Months ago
Apple - Business Operations Manager

Apple

Austin, Texas, United States (On-Site)
1 Month ago
Crunchyroll - Software Engineer III, Mobile Video Players

Crunchyroll

San Francisco, California, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Localization Jobs

Lilt - Gulf Arabic-based Medical Translators needed

Lilt

Abu Dhabi, Abu Dhabi, United Arab Emirates (Remote)
1 Month ago
Lionbridge Games - Gaming Korean to Thai Translators

Lionbridge Games

(Remote)
4 Months ago
Euromonitor - Localization QA (f/d/m) - Video Game Tester – All Languages

Euromonitor

Montreal, Quebec, Canada (On-Site)
2 Years ago
Toast - Bilingual Spanish Los Angeles Emerging Markets Account Executive

Toast

Los Angeles, California, United States (Remote)
1 Month ago
oportun - Bilingual English/Spanish Member Loyalty Representative

oportun

Gilroy, California, United States (On-Site)
1 Month ago
Lionbridge Games - Gaming Japanese to Thai Translators

Lionbridge Games

(Remote)
3 Months ago
PwC - Manager, Finance, Workday Consulting Bilingual (FR/EN)

PwC

Montreal, Quebec, Canada (On-Site)
2 Months ago
Nintendo - Marketing Translation Coordinator (French)

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
Toast - Mandarin Bilingual Territory Account Executive

Toast

San Francisco, California, United States (On-Site)
1 Month ago
Altagram Group - French to German Translator

Altagram Group

Berlin, Berlin, Germany (On-Site)
3 Years ago

Get notifed when new similar jobs are uploaded

About The Company

Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

Chicago, Illinois, United States (Hybrid)

Vancouver, British Columbia, Canada (Hybrid)

Vancouver, British Columbia, Canada (Hybrid)

Dublin, County Dublin, Ireland (On-Site)

Dublin, County Dublin, Ireland (On-Site)

Budapest, Hungary (Hybrid)

Mumbai, Maharashtra, India (Hybrid)

Mumbai, Maharashtra, India (Hybrid)

Chicago, Illinois, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Interactive Brokers

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug