Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

The Managed Billing Services business unit exists for the purpose of providing exceptional global billing services to Telstra Enterprise customers. This includes the delivery of complex enterprise pre and post bill services as well as the day-to-day relationship management of our customers providing a central escalation point/interface.

About the Role

• As a Billing & Credit Specialist, you will deliver high-quality, bespoke billing solutions to Telstra's top-tier Enterprise and Government customers. This role is vital for delivering high-quality, bespoke billing solutions to Telstra's top-tier Enterprise and Government customers. By bypassing standard operational processes, our dedicated team ensures faster response times and focuses on providing customized solutions that meet our clients' unique needs.
• As part of this role, your responsibilities will include ensuring the accuracy of invoicing and reporting solutions. Additionally, it is essential to meet the agreed SLAs each month through comprehensive data collection, real-time reporting, and predictive analytics. Your work is instrumental in maintaining the high standards our customers expect and rely on.
• This role is integral to Telstra's digital transformation journey. By leveraging cutting-edge technologies and data-driven insights, the Managed Billing Service team can revolutionize service delivery, enhance customer engagement, and create new growth opportunities. This aligns with Telstra's goal of building a digitally empowered organization that is agile, resilient, and ready to meet the evolving needs of our customers.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

• Delivery of bespoke and catalogue billing arrangements to ensure billing solutions & outputs maintain compliant to contracts
• Delivery of invoicing to enterprise customer/s
• Perform pre-bill validation prior to monthly invoicing to ensure accuracy
• Establish and run processes to identify overcharging, undercharging, revenue leakage
• Collate & validate moves adds and changes provided by project managers/Service Delivery Team and prepare charges for monthly billing
• Perform analysis and recognise patterns in data to implement continuous improvement initiatives with a focus on processes and systems to optimise performance
• Provide a centralised contact point for customers billing queries & issues
• Facilitate internal and external stakeholder Billing governance to ensure appropriate account governance
• Aged Debt review, assist with reduction, and management
• Reporting for customers internal and external
• Maintenance and management of billing risks and issues register
• Billing account auditing to ensure compliance to contract
• Oversee implementation of pricing adjustments due to contract changes/variations
• Upload invoice onto a customer’s 3rd party payment portal (where applicable)

About You

You will have to bring the following skills and experiences to be successful in this role:

• Strong understanding of TE billing for complex/ bespoke contracts including systems, products, processes, data analysis, pricing methodologies, commercial drivers, and strategic thinking
• High level of experience in using billing & reporting tools and systems including legacy and digital
• Advanced excel skills - ability to work with extremely large volumes of data in to meet customer requests and/or reporting requirements
• Strong written and verbal communication skills
• Solving problems of high complexity
• Successful experience at maintaining stakeholder relationships
• Ability to demonstrate relevant on the job experience with existing stakeholder networks