Bluetooth Customer Facing Engineer

Job Description:

• Provide customer-facing technical support for Bluetooth solutions on Windows PCs, including driver integration, feature enablement, and debug.
• Own triage and root cause analysis of Bluetooth issues in complex PC systems across USB and PCIe interfaces.
• Collaborate with internal development, validation, and platform teams to resolve hardware/software interoperability issues.
• Deliver onsite support and technical workshops to guide customers through design bring-up, tuning, and validation.
• Drive new Bluetooth feature enablement and ensure compatibility with evolving Windows driver stacks.
• Champion product innovation initiatives, contributing to next-generation Bluetooth user experience and quality improvements.
• Track and report issue trends, provide timely status updates, and escalate blockers with strong ownership.
• Collaborate with sales, marketing, and engineering teams to align technical deliverables with business objectives.

Qualifications:

• Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field.
• 5+ years of hands-on experience with Bluetooth stack, profiles, and RF performance on Windows PCs.
• Strong understanding of Windows driver architecture, USB/PCIe interfaces, and Bluetooth HCI layer.
• Proficient in debugging tools and logs: Windows Event Viewer, HCI trace, bus analyzers (e.g., Ellisys, Lecory), and logic analyzers.
• Experience in working directly with OEM/ODM customers and managing technical issues through resolution.
• Strong communication and presentation skills for effective customer engagement and internal reporting in English.
• Able to work independently and drive initiatives, including experimentation and field validation.

Job Type:

Experienced Hire

Shift:

Shift 1 (Taiwan)

Primary Location:

Taiwan, Taipei

Business group:

The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.