Business Development Executive

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE TEAM

As a Business Development Executive you’ll be entrepreneurial, target oriented and passionate about helping small businesses. Working in a fast-paced, ever changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate revenue, and will be happy in a field sales role approaching prospects in person. Passion, drive and enthusiasm are a must.

ABOUT THE ROLE

As a Business Development Executive:

1) Conversion:

• You’ll be calling potential members that have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to chase them.
• You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded. 

2) Revenue:

• You’ll call our existing members, build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
• You’ll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• You’ll source your own leads that you identify as having potential to generate revenue 
• You’ll get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive. You’ll be entirely comfortable with cold calls, cold emails and cold outreach, and will not need extensive coaching on this. 
• You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

WHAT WE ARE LOOKING FOR

It makes you a great fit if : 

• You are passionate, driven, have a can do attitude and positive!
• You have excellent written and spoken English language skills
• You have previous customer service or telesales experience
• You’re focused on revenue and can up-sell to our prospective members
• You’re target driven
• You are comfortable with constant change and switching of priorities
• You love to troubleshoot and have a member first mentality
• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame.
• You’re a team player and can complete ad-hoc tasks to help the  KYC Analyst Team on occasions
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
• You have the ability to be able to listen, learn and adapt to feedback
• You may also have some knowledge of compliance, KYC, AML, and associated regulations
• You may also have previous experience working with a Fintech or digital bank

WHAT YOU WILL GET IN RETURN

• 24 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform 
• Snacks, light food, drinks in the office
• WFH equipment allowance

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.