Business Development Manager

1 Month ago • All levels • Business Development

Job Summary

Job Description

As the Business Development Manager, you will expand Kuda's merchant network and drive the adoption of KudaPOS. You will build relationships, manage teams, and deliver results. You'll lead efforts to establish KudaPOS as a preferred payment solution in Lagos. Responsibilities include building a merchant network, identifying market opportunities, managing a team of field agents, providing training, driving awareness of KudaPOS, monitoring performance, and developing market strategies. You will also collaborate with internal teams to streamline processes and enhance merchant satisfaction.
Must have:
  • Establish merchant network for KudaPOS in Lagos.
  • Identify and onboard merchants in various sectors.
  • Manage and oversee a team of over 20 field agents.
  • Develop and deliver training programs for team members.
  • Drive awareness and educate merchants on KudaPOS features.

Job Details

Summary

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.


We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices. We’ve raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Role Overview

As the Business Development Manager, you will play a critical role in expanding Kuda’s merchant network and driving the adoption of KudaPOS. This role require a strategic thinker with a hands-on approach to build relationships, manage teams, and deliver measurable results. You will lead efforts to establish KudaPOS as a preferred payment solution for merchants across Lagos, working closely with internal teams and external partners to achieve this goal.

Key Responsibilities

Merchant Network Expansion

  • Establish and build out a robust merchant network for KudaPOS within Lagos.
  • Identify new market opportunities and onboard merchants in various sectors, including retail, FMCG, hospitality, and e-commerce.
  • Create and maintain relationships with agents, aggregators, and merchants to ensure long-term engagement.


Management and Training
 

  • Manage and oversee a team of over 20 field agents and business development executives.
  • Develop and deliver training programs for BDEs, merchant agents, and other team members to ensure a deep understanding of KudaPOS and its benefits.
  • Conduct induction training and provide ongoing support to team members.


Sales and Customer Engagement 

  • Drive awareness and educate merchants and customers on the features and benefits of KudaPOS.
  • Ensure merchants attract customers to use KudaPOS by providing strategic guidance and support.
  • Collaborate with merchants to identify pain points and offer tailored solutions.


Performance Monitoring and Reporting 

  • Set sales targets and develop strategies to meet and exceed them.
  • Provide weekly performance reports and market insights to management.
  • Track team performance and ensure alignment with organizational goals.


Market Development and Strategy 

  • Coordinate and maintain relationships with agents, aggregators, and merchants.
  • Leverage networking opportunities to create new business partnerships and onboard additional agents/merchants.
  • Develop and execute strategies to increase sales volume and market share.


Process Improvement and Collaboration 

  • Adopt a team-oriented approach to work with internal teams and external stakeholders.
  • Collaborate with marketing, operations, and customer success teams to streamline processes and enhance merchant satisfaction.

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About The Company

A few years ago, a small team of people determined to transform banking launched a savings app for Nigerians. That app was the first step toward Kuda. Kuda is a full-service digital bank. Our mission is to make banking accessible, affordable and rewarding for all Africans. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round recorded in Africa, and completed Series B funding round in 2021, led by some of the world's most respected institutional investors.

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